Clinical Administrative Coordinator - Remote in Virginia

UnitedHealth Group•Richmond, VA

5d•$18 - $32•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.

Requirements

High School Diploma/GED OR 3 + years equivalent experience working within the health care industry or with health care insurance
2+ years of customer service experience
Intermediate level of proficiency with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management)
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Reside in the state of Virginia
Willing and able to commute to Richmond VA office approximately once per quarter

Nice To Haves

Prior work at home experience
Experience working within the health care Industry and with health care insurance
Experience working in a hospital, physician's office or medical clinic setting
A clerical or administrative support background
Experience working in a call center
Strong oral and written communication skills — specifically telephone skills
Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
Excellent customer service skills
Excellent interpersonal and problem-solving skills
Attention to detail, as observed in day-to-day work
Excellent time management and prioritization skills
Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
Strong team player, initiative in achieving individual and team goals, and team building skills
Able to handle sensitive issues with members and providers in a confidential manner
Demonstrates initiative in achieving individual, team, and organizational goals and objectives
Creative problem-solving skills with the ability to use community and network resources to meet members' needs
Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment

Responsibilities

Manage administrative intake of members
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
Handle resolution/inquiries from members and/or providers

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution