Clinical Administration Supervisor

CASA Mental Health • Edmonton, AB

6d • CA$69,876 - CA$90,122 • Hybrid

About The Position

As Clinical Administration Supervisor, you will be part of a team that assists CASA’s clinical teams in managing referrals and schedules. You will help prepare group materials, coordinate evaluations, manage patient schedules and support with follow-up calls to families. Reporting to the Director, Business Operations and working closely with other program leadership roles, the Clinical Administration Supervisor provides day-to-day operational support and team development to the administrative team. This role is responsible for driving administrative service excellence, fostering a high standard of professionalism, supporting the delivery of effective and responsive services and promoting a collaborative work environment. Additionally, the Clinical Administration Supervisor provides leadership in administrative service delivery, including supporting staff development, coaching and performance improvement, participating in departmental planning, evaluation and quality initiatives, and ensures that administrative practices align with CASA’s policies, procedures, and strategic and operational plans.

Requirements

• Post-secondary education in business administration, health-care administration, management or related field.
• Five or more years of progressively responsible experience in administrative operations, including demonstrated experience in people leadership, performance management, coaching and employee development, ideally within health care or other service-based environments.
• Demonstrated leadership experience, including performance management, coaching and developing high-performing teams; experience in a unionized environment is an asset.
• Excellent organizational, interpersonal, communication and consensus-building skills, with the ability to collaborate effectively across interprofessional teams.
• Strong analytical, critical thinking and problem-solving skills, with the ability to identify barriers, develop solutions and make evidence-informed decisions.
• Proven ability to work independently, prioritize competing demands, adapt to changing environments and lead through change.
• Demonstrated ability to build collaborative relationships, foster organizational learning and promote a respectful, team-oriented work environment.
• Advanced computer proficiency, including Microsoft Office applications (Word, Excel, PowerPoint), with strong formal writing and documentation skills.
• A satisfactory Criminal Records Check with Vulnerable Sector Search and Child Intervention Check.
• Ability to pass and maintain Therapeutic Crisis Intervention (TCI) certification (training provided by CASA) as well as physical ability to perform all interventions.
• Valid driver’s license and access to a reliable vehicle.

Nice To Haves

• Experience in a unionized environment is an asset.
• Experience in health care, a multi-site service environment and/or a unionized workplace is advantageous.

Responsibilities

• Provide direct day-to-day supervision for the administrative team, including assigning and prioritizing work, managing schedules and coverage, approving time-off requests and addressing operational concerns.
• Conduct performance reviews, manage attendance and address performance concerns, including coaching and progressive performance management, in consultation with the Director, Business Operations and People and Culture as appropriate.
• Ensure employees deliver administrative support that reflects CASA Mental Health’s mission, vision and values.
• Lead onboarding, orientation and continuous development and training for administrative employees.
• Ensure consistent communication with the Director, Business Operations regarding operational issues that may impact services or the work environment.
• Oversee administrative workflows such as referral tracking, appointment scheduling, client check-in processes and communication flow across the department.
• Offer real-time coaching, role modeling and guidance to administrative staff to support skill development.
• Support the development and implementation of competency standards and expectations for administrative roles.
• Lead and contribute to administrative initiatives that enhance efficiency, service access and the patient and family experience.
• Participate in the development and implementation of evaluation frameworks for administrative processes.

Benefits

• Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
• Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP.
• Defined contribution pension plan with generous employer match.
• Five paid wellness days plus a holiday break in December to spend time with loved ones.
• Paid time off for illness, bereavement, moving and education.
• Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
• Access to our Employee Assistance Program (EAP) and a range of employee discounts.
• Ongoing learning and growth opportunities including annual training events such as Indigenous Learnings Day.
• Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree