Administration Supervisor

Global Medical Response•Prescott, AZ

1d•Onsite

About The Position

We’re hiring an Administrative Supervisor to assist the Prescott, AZ Operations Manager with administrative tasks (Covers Prescott market to include Williams, AZ and Wickenburg, AZ). This is a position working in the Emergency Medical Services (EMS) field.

Requirements

3 years of Emergency Medical Service (EMS) experience as an EMT or Paramedic preferred.
At least 2 years of administrative experience, which includes previous experience working independently, meeting deadlines, and prioritizing and managing multiple tasks.
High school diploma or equivalent (GED).
Good working knowledge of Microsoft Office (including Word and Excel).
Driving record in compliance with GMR policy.

Responsibilities

Assist the Operations Manager in daily operational functions, project follow-up, reporting needs, and implementation of operational initiatives.
Support Operations Supervisors in tasks related to service delivery, field personnel support, and process improvement.
Serve as an administrative resource to ensure smooth daily operations across all divisions.
Record sick calls and ensure staffing of all unit openings.
Support customer service efforts by addressing administrative inquiries from field employees, partner agencies, and leadership.
Code and enter attendance information and lost unit hours.
Assist field personnel with scheduling and payroll issues.
Ensure full and appropriate staffing of units to minimize lost unit hours.
Initiate Personnel Action Notice for all employee status changes.
Provide customer service to field employees.
Coordinate and direct the activities of the Scheduling staff, applying fundamentals of leadership and supervision while promoting teamwork.
Perform or coordinate fair and impartial investigation of incidents, personnel matters, complaints, and ensure their timely resolution.
Evaluate personnel in the performance of their duties. Provide counseling, remedial training or disciplinary measures as necessary.
Address complaints and resolve problems.
Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team-oriented approach with positive results.
Assist in driving performance management.
Assist in creating, updating, and implementing policies and procedures associated with EMS operations.
Prepare reports and assist with administrative projects as assigned by the Operations Manager or General Manager.
Provide customer service to internal and external stakeholders, ensuring issues are promptly addressed.