Supervisor, Annuity Administration

American National • League City, TX

8d • Onsite

About The Position

American National is seeking a Supervisor, Annuity Administration to oversee daily production and support a team responsible for post-issue annuity transactions. This role is ideal for someone who enjoys leading people, improving processes, and ensuring work is completed accurately, efficiently, and with strong service to agents, clients, and internal partners.

Requirements

• High school diploma required
• Two + years of demonstrated leadership, team lead, coaching, or supervisory experience
• Strong written and verbal communication skills with the ability to work with internal and external partners
• Ability to prioritize work, hold others accountable, ask thoughtful questions, and identify better ways of doing things.

Nice To Haves

• associate degree or bachelor’s degree preferred
• Experience in financial services, insurance, annuities, banking, accounting, or transaction processing strongly preferred
• General understanding of accounting concepts, debits/credits, financial products, or similar products is helpful
• You are comfortable leading a team in a production-focused environment
• You enjoy learning processes, asking questions, and looking for ways to improve efficiency
• You communicate clearly, professionally, and often
• You can balance quality, quantity, accuracy, and service expectations
• You are adaptable, open to feedback, and able to support a team through changing priorities

Responsibilities

• Lead daily workflow, production, and service expectations for post-issue annuity transactions
• Review backlog reports, monitor workloads, and help ensure transactions are processed timely and accurately
• Coach, support, and provide feedback to team members while helping them understand expectations and priorities
• Assist with onboarding, training, performance discussions, and employee development
• Support quality assurance by reviewing work, identifying trends, and helping reduce errors
• Partner with agents, clients, marketing, auditors, HR, and internal teams to resolve questions and provide updates
• Identify process improvement opportunities and recommend ways to improve controls, procedures, reporting, and efficiency
• Support special projects and contribute to team goals, KPIs, and service level agreements

Benefits

• In this role, you will have the opportunity to lead and develop a team, support meaningful process improvements, partner across the business, and help ensure a high-quality experience for our agents, clients, and internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED