Clinical Account Specialist, Jackson, MS
About The Position
The Clinical Account Specialist (CAS) is a field-based role supporting the launch and ongoing growth of Ionis’s first wholly owned commercial product as its indication expands from Familial Chylomicronemia Syndrome (FCS) to severe hypertriglyceridemia (sHTG). The specialist develops a deep understanding of the healthcare landscape and the patients, providers, and care networks involved in cardiometabolic and lipid-related diseases. The role focuses on engaging key customers and accounts, identifying opportunities to improve patient care, and building partnerships across the healthcare ecosystem. The CAS works with cross-functional partners and external customers to advance Ionis’s goals and support patients. The position builds and uses local healthcare relationships to understand customer objectives, create and execute effective business plans, and improve patient outcomes. The CAS collaborates with colleagues and customers with integrity and in compliance with Ionis’s Code of Ethics and Business Conduct.
Requirements
- Valid U.S. driver's license and driving record that complies with company standards.
- Bachelor's degree.
- At least 5 years of pharmaceutical sales experience.
- Experience in new product launches, account-based selling, healthcare professional and integrated delivery network (IDN) engagement, and cross-functional field team coordination.
- Prior experience independently managing a sales territory.
- Ability to analyze market data and develop territory strategies.
- Record of navigating complex accounts and aligning solutions with patient needs.
- Strong clinical knowledge and commitment to addressing patient needs.
Nice To Haves
- Background in cardiology, endocrinology, or other subspecialties that treat FCS patients.
- Injectable product experience.
- Familiarity with cardiometabolic and lipid-related diseases, such as severe hypertriglyceridemia (sHTG).
- Established relationships with key opinion leaders (KOLs) and major accounts.
Responsibilities
- Educate healthcare professionals and office staff about sHTG, its diagnostic pathway, and the importance of prioritizing and treating appropriate patients.
- Support a positive prescribing experience by providing value-added resources and healthcare professional and patient support materials and programs.
- Participate in conferences, congresses, and other scientific meetings to educate healthcare professionals about sHTG and its treatment.
- Gather account insights and share feedback with field leadership and marketing to inform product sales and marketing strategy.
- Understand local referral networks, including primary and secondary treaters and referral patterns for sHTG patients.
- Identify, validate, and document potential healthcare professionals treating sHTG patients to inform commercial strategy.
- Execute brand strategic plans by developing and implementing customer-focused territory account plans that maximize business opportunities and customer satisfaction.
- Develop insight-driven tactics based on brand requirements and the current and future needs of key customers, including hospital- and office-based endocrinologists, cardiologists, other relevant subspecialties, and targeted primary care physicians.
- Adjust territory strategies to meet business goals and develop account plans with field and brand leadership based on customer needs and brand objectives.
- Participate in field meetings and training programs covering brand messaging, the sHTG disease state, and customer engagement tactics.
- Certify on the approved label, compliance training, and applicable customer engagement policies; learn and follow company policies and procedures, including the Ionis Code of Ethics and Business Conduct.
- Partner with cross-functional teammates to address customer needs and uphold compliant customer and patient experiences.
- Share learnings from customer engagement with field team members and leadership, including national and regional leads, marketing, field operations, and analytics.
- Use available platforms and technology to engage customers compliantly through multiple channels.
- Coordinate on accounts involving patients seen by multiple specialties across multiple geographies.
Benefits
- Ionis offers an excellent benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
