Clinic Triage MA (Full-Time)

Georgia Pain Care • Stockbridge, GA

2d • Onsite

About The Position

The Triage Medical Assistant is responsible for assessing and prioritizing patient needs to ensure timely and appropriate medical intervention. The specialist utilizes clinical knowledge and decision-making skills to triage calls, provide initial guidance, and facilitate referrals or follow-up actions. The role involves evaluating symptoms, coordinating care, managing inquiries, and facilitating referrals, ensuring efficient patient flow and appropriate care based on urgency.

Requirements

• High School Diploma or GED required, no prior experience necessary.
• Ability to perform effectively in a high-stress, physically demanding environment.
• Understanding of healthcare regulations, including HIPAA confidentiality and infection control measures.
• Proven track record in delivering exemplary customer service, with strong client relationship management and job knowledge.
• Excellent verbal and written communication skills.
• Proficient in manual dexterity, with precise control and steady hand movements.
• Demonstrated empathy towards patients and commitment to maintaining patient confidentiality.
• Willingness to travel as needed for the role.
• Basic proficiency in medical terminology and clinical procedures.

Nice To Haves

• Current Certified Medical Assistant (CMA) license or progress towards obtaining one is highly preferred but not mandatory.

Responsibilities

• Conduct patient interviews to collect detailed medical information, and measure vital signs, weight, and height, ensuring comprehensive data for effective care.
• Set up and maintain treatment rooms, keeping them clean, organized, and ready for patient examinations to promote a safe and welcoming environment.
• Collect and accurately log laboratory specimens, following proper procedures for handling and documentation.
• Provide detailed presentations of patient information to healthcare providers before examinations to facilitate informed decision-making.
• Safeguard patient information by maintaining confidentiality, securing medical records, and accurately completing diagnostic and procedure coding.
• Facilitate safe and efficient patient transitions from intake to examination rooms, ensuring a smooth flow through the clinical process.
• Assist patients with fitting and adjustment of back braces when prescribed, providing guidance and support as needed.
• Perform other assigned duties as required, demonstrating flexibility and a proactive approach to supporting the healthcare team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED