Financial Specialist - PRN | Pediatrics - After Hours | PRN | Variable

UF Health • Gainesville, FL

1d • Onsite

About The Position

The Clinic Support Representative performs a variety of clinic business functions, with a primary focus on check-out operations. This role is responsible for scheduling patient appointments while utilizing scheduling guidelines to optimize provider availability and clinic efficiency. Key responsibilities include collecting co-payments, reviewing patient account balances to support the financial performance of the Ambulatory Care Unit (ACU), and accurately entering charges in a timely manner. The position also coordinates patient referrals and collaborates with Financial Representatives as needed. The Clinic Support Representative must be knowledgeable in verifying and updating patient demographic and insurance information to ensure accuracy and compliance. This role serves as a professional and welcoming point of contact for patients, providing exceptional customer service during both check-in and check-out processes. Additional responsibilities may include floating to other ACU clinic locations as needed to support staffing and operational requirements.

Requirements

• High school diploma or equivalent required.
• One year of experience in a financial, business, physician office, or customer service setting required.
• Excellent customer service, interpersonal, and telephone communication skills required.
• Ability to professionally collect payments and discuss financial responsibilities with patients.
• Strong organizational, multitasking, and problem-solving skills.
• Demonstrated initiative, accountability, and ability to work effectively as part of a team.

Nice To Haves

• An Associate degree or equivalent coursework may substitute for the required one year of experience.
• Two years of business, financial, or physician practice experience preferred.
• Familiarity with CPT and ICD-9 coding preferred.

Responsibilities

• Scheduling patient appointments utilizing scheduling guidelines to optimize provider availability and clinic efficiency.
• Collecting co-payments.
• Reviewing patient account balances to support the financial performance of the Ambulatory Care Unit (ACU).
• Accurately entering charges in a timely manner.
• Coordinating patient referrals.
• Collaborating with Financial Representatives as needed.
• Verifying and updating patient demographic and insurance information to ensure accuracy and compliance.
• Serving as a professional and welcoming point of contact for patients, providing exceptional customer service during both check-in and check-out processes.
• Floating to other ACU clinic locations as needed to support staffing and operational requirements.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED