Clinic Support Coordinator

Rogers Behavioral Health•Wausau, WI

14d•Onsite

About The Position

The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers. This role is the first and last point of contact with patients daily. The coordinator is responsible for registering and scheduling patients, confirming insurance guarantor information, and managing daily check-in and check-out processes. They also verify patient identification, demographic, and insurance information upon admission, ensuring all necessary paperwork and consent forms are obtained and updated in the medical record. Additionally, the role involves maintaining and ordering supplies, distributing mail, and ensuring the accuracy and timely filing of medical records and reports. The Clinic Support Coordinator also assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by the treatment team, while maintaining a safe and orderly environment.

Requirements

Eighteen (18) years of age, or older.
High school diploma required.
Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required.
American Heart Association Provider CPR certification is required within thirty (30) days of hire.
Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire.

Nice To Haves

Cerner is preferred.
Previous experience working in an office setting, medical office or psychiatric setting is preferred.
Basic knowledge of equipment utilized to perform clerical duties.
Annual re-certification for CPR is required.
Annual re-certification for crisis prevention and intervention is required.

Responsibilities

Performs a variety of administrative processes.
Acts as the first and last point of contact with patients daily.
Answers telephone and provides accurate Rogers program and services information to callers.
Registers and schedules patients and confirms insurance guarantor information.
Responsible for daily check-in and check-out of patients and reporting of this information.
On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
Maintains and orders supplies.
Distributes incoming packages and mail.
Maintains medical records ensuring accuracy of document placement.
Reviews all active medical records for correct placement of forms, and patient information.
Files all reports accurately and in a timely manner.
Completes all documentation within the required timeframe.
Ensures routine and priority tasks are completed within the established timeframe.
Coordinates projects as assigned.
Tracks/completes metrics and statistics as assigned by operations leadership.
Copies documents for the treatment team.
Ability to communicate and coordinate the transfer process to and from Rogers.
Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by the treatment team.
Maintains the environment in a safe, orderly manner.
Performs other duties as assigned.
Conducts self in a professional manner.
Demonstrates organizational skills that promote timely response to all inquiries and to task completion.
Communicates with all individuals in a positive and professional manner.
Attempts to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
Communicates concerns and provides solutions for same.
Attends outside seminars to promote professional growth.
Demonstrates a positive and professional attitude toward all customers.
Complies with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.
Projects a professional image by wearing appropriate, professional attire.