Clinic Support Coordinator

Rogers Behavioral Health•West Allis, WI

17h•Onsite

About The Position

The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers. This role is the first and last point of contact with patients daily, answers the telephone, and provides accurate Rogers program and services information to callers. The coordinator registers and schedules patients, confirms insurance guarantor information, and is responsible for daily check-in and check-out of patients and reporting of this information. On admission, they verify patient identification, demographic, and insurance information, and ensure all paperwork and consent information are obtained/updated in the medical record. They also maintain and order supplies, distribute incoming packages and mail, and maintain medical records ensuring accuracy of document placement. The role involves reviewing all active medical records for correct placement of forms and patient information, filing all reports accurately and in a timely manner, and completing all documentation within the required timeframe. The coordinator ensures routine and priority tasks are completed within the established timeframe, coordinates projects as assigned, and tracks/completes metrics and statistics as assigned by operations leadership. They copy documents for the treatment team and coordinate the transfer process to and from Rogers. Additionally, they assist in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by the treatment team. The role requires maintaining the environment in a safe, orderly manner, conducting oneself in a professional manner, demonstrating organizational skills that promote timely response to all inquiries and task completion, and communicating with all individuals in a positive and professional manner. They are expected to attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solutions, communicate concerns and provide solutions, and attend outside seminars to promote professional growth. A positive and professional attitude toward all customers is essential, as is compliance with the Hospital’s policies and procedures, including Human Resources, Infection Control, and Employee Health policies and programs. Projecting a professional image by wearing appropriate, professional attire is also required.

Requirements

Eighteen (18) years of age, or older
High school diploma required
Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required
American Heart Association Provider CPR certification is required within thirty (30) days of hire
Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire

Nice To Haves

Cerner is preferred
Previous experience working in an office setting, medical office or psychiatric setting is preferred
Basic knowledge of equipment utilized to perform clerical duties
Annual re-certification is required for CPR
Annual re-certification is required for crisis prevention and intervention

Responsibilities

Performs variety of administrative processes
Answers telephone and provides accurate Rogers program and services information to callers
Registers and schedules patients and confirms insurance guarantor information
Responsible for daily check-in and check-out of patients and reporting of this information
On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record
Maintains and orders supplies
Distributes incoming packages and mail
Maintains medical records ensuring accuracy of document placement
Reviews all active medical records for correct placement of forms, and patient information
Files all reports accurately and in a timely manner
Completes all documentation within required timeframe
Ensures routine and priority tasks are completed within established timeframe
Coordinates projects as assigned
Track/complete metrics and statistics as assigned by operations leadership
Copies documents for treatment team
Ability to communicate and coordinate transfer process to and from Rogers
Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team
Maintains the environment in a safe, orderly manner
Performs other duties as assigned
Conduct self in a professional manner
Demonstrate organizational skills that promote timely response to all inquiries and to task completion
Communicate with all individuals in a positive and professional manner
Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution
Communicate concerns and provide solutions for same
Attend outside seminars to promote professional growth
Demonstrate a positive and professional attitude toward all customers
Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs
Project a professional image by wearing appropriate, professional attire