Clinic Support Coordinator

Rogers Behavioral Health•Nashville, TN

16d•Onsite

About The Position

The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers. This role is the first and last point of contact with patients daily. The coordinator answers the telephone, provides accurate program and services information, registers and schedules patients, and confirms insurance guarantor information. They are responsible for the daily check-in and check-out of patients and reporting this information. On admission, they verify patient identification, demographic, and insurance information, ensuring all paperwork and consent information are obtained/updated in the medical record. The role also involves maintaining and ordering supplies, distributing incoming packages and mail, and maintaining medical records with accuracy and timely filing of all reports. The coordinator ensures routine and priority tasks are completed within established timeframes, coordinates projects, and tracks/completes metrics and statistics as assigned by operations leadership. They copy documents for the treatment team, communicate and coordinate the transfer process to and from Rogers, and act as a communication resource to other disciplines, external agencies, and the treatment team. The role also includes maintaining a safe and orderly environment and performing other duties as assigned.

Requirements

Eighteen (18) years of age, or older.
High school diploma required.
Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required.
American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.

Nice To Haves

Cerner is preferred.
Previous experience working in an office setting, medical office or psychiatric setting is preferred.
Basic knowledge of equipment utilized to perform clerical duties.

Responsibilities

Performs variety of administrative processes, is the first and last point of contact with patients daily.
Answers telephone and provides accurate Rogers program and services information to callers.
Registers and schedules patients and confirms insurance guarantor information.
Responsible for daily check-in and check-out of patients and reporting of this information.
On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
Maintains and orders supplies.
Distributes incoming packages and mail.
Maintains medical records ensuring accuracy of document placement.
Reviews all active medical records for correct placement of forms, and patient information.
Files all reports accurately and in a timely manner.
Completes all documentation within required timeframe.
Ensures routine and priority tasks are completed within established timeframe.
Coordinates projects as assigned.
Track/complete metrics and statistics as assigned by operations leadership.
Copies documents for treatment team
Ability to communicate and coordinate transfer process to and from Rogers.
Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.
Maintains the environment in a safe, orderly manner.
Performs other duties as assigned.
Conduct self in a professional manner.
Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
Communicate with all individuals in a positive and professional manner.
Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
Communicate concerns and provide solutions for same.
Attend outside seminars to promote professional growth.
Demonstrate a positive and professional attitude toward all customers.
Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.
Project a professional image by wearing appropriate, professional attire.