Clinic Coordinator

El Centro Family Health•Truchas, NM

1d•Hybrid

About The Position

Under the direction and supervision of the Regional Administrator, the Clinic Coordinator is responsible for overseeing the day-to-day operations, ensuring the processing of patient payments, preparation of certain patient and insurance billing, purchase orders, and/or documentation for financial disbursement and reimbursements. The Clinic Coordinator assures accurate and timely preparation of reports. Ensure that all administrative tasks are completed in an accurate and timely manner and that Clinic Operations are running efficiently.

Requirements

High School Diploma
One year of management and customer service experience in related field is required.
Experience with Electronic Health Records Systems (EHR).
Excellent oral, written, and interpersonal communication skills.

Nice To Haves

AA Degree in Business, Finance, or equivalent academic study.
At least one year's experience in medical records working in a hospital or clinic setting.
Bi-lingual-English/Spanish.
Experience with medical terminology and health insurance claims, Medicaid, and Medicare.
Three (3) years' experience in managing a health care office or related facility, two (2) years must have been in a supervisory capacity in health care or other related industry.

Responsibilities

Maintain a high level of confidentiality in accordance with HIPPA.
Work in conjunction with the Regional Administrator regarding regular staff meetings to discuss progress and new developments and document these developments and ensure effective communication among all staff, sites, and the public.
Responsible for the oversight of patient scheduling, clinic complaints, staff issues, financial reporting, various clinic inspections, the overall health and safety of clinic operations, team huddles and facilitating monthly staff meetings.
Gather, analyze, and process information for accurate and responsible decision-making.
Orient and train new hires and conduct Introductory Period performance reviews.
Act as a liaison between the clinic staff, nurses, providers, and administration/finance.
Ensure confidentiality of personal data regarding individual patients and the families, and/or sensitive company financial data.
Oversee the processing of patient payments, the preparation of certain patient and insurance billing, purchase orders, and/or other documentation for financial disbursement and reimbursement.
Provide instruction to subordinate employees and/or co-workers, for the purpose of information updates/sharing correction of errors, or implementation of procedures.
Maintain professional and technical knowledge.
Exhibit behavior and actions which create a high level of patient/customer relations.
Oversee and monitors provider scheduling and patient flow, determining potential problems, and implementing resolution of problems to team appropriately.
Investigate complaints, interpret and explain rules and regulations and monitoring and spotting irregularities.
Provide input and work with the Regional Administrator regarding corrective actions, evaluating staff against the goals and objectives of individual staff members.
Comply with the budget for clinic operations, participating in quality improvement initiatives.
Ensure that the activities of registration, medical records, and others involved in the supporting operation get the support required for effectiveness to the day-to-day operations of clinic flow.
Ensure that the facility meets and maintains licensure requirements to include, but not limited to: health and safety, fire drills, and Americans with Disabilities Act (ADA) compliance.
Participate in organizational initiatives.
Participate in continuing education or seminars related to job responsibilities including brown bag trainings, etc.
Ensure compliance with employees and public health and safety rules.
Consistently report to work on time, prepared to execute the duties required of the position.
Greet patients, visitors, public and ECFH staff.
Work Front Office at designated sites as needed and must be willing to travel to outlying clinics.
Provide telephone and clerical support by answering phones, communicating correct information/messages, and routing them to appropriate personnel.
Other duties as assigned.