Clinic Supervisor-Webster

Fallon Health•Webster, MA

About The Position

The Clinic Supervisor oversees daily operations related to the medical clinic and adult day health care (ADHC) and the implementation of discipline-specific policies and procedures. The role supervises and directs Medical Assistants and Health Aides, and independently manages participants’ day-to-day clinical needs and PACE center clinic operations in accordance with Fallon Health and Summit ElderCare policies, leadership guidance, and program goals. The position requires nursing assessment skills, the ability to work within an interdisciplinary team, and knowledge of the nursing care planning process. The supervisor coordinates participant care and clinic scheduling, supports staff development and performance, and contributes to quality and management activities. IV skills are recommended but not essential.

Requirements

Graduate of an accredited school of nursing.
Licensed as a Registered Nurse in Massachusetts.
At least two years of supervisory experience working with frail elders in a health care setting.
Reliable transportation to work throughout the PACE center’s service area, a 30-mile radius, when needed.
Willingness to occasionally assist other Summit ElderCare PACE centers in person or remotely, as appropriate, when there is an opening or coverage gap.
Nursing assessment skills, ability to work within an interdisciplinary team model, and knowledge of the nursing care planning process.
Excellent interpersonal communication and problem-solving skills.

Nice To Haves

CPR certification and Alzheimer and Dementia certification are preferred, or willingness to obtain certification.
Supervisory experience with Medical Assistants and Health Aides is preferred.
Ambulatory clinic experience is recommended but not essential.
IV skills are recommended but not essential.

Responsibilities

Recruit and train staff within the discipline, including Medical Assistants and Health Aides.
Participate in oversight of related contracted vendors.
Represent the program and related discipline at assigned community and external events when requested.
Evaluate staff achievement of goals and deliverables and assess competencies; address performance issues in consultation with the Clinical Manager and Human Resources as appropriate.
Provide ongoing constructive feedback and guidance to staff.
Conduct new-staff orientation and timely performance evaluations.
Coordinate patient care and scheduling in the medical clinic, including PACE providers and ancillary providers such as dentistry, podiatry, optometry, and audiology.
Collaborate with participants, caregivers, physicians, nurse practitioners, and other staff to meet participants’ needs.
Oversee Health Aide scheduling for functional maintenance programs.
Oversee scheduling of INR appointments and community blood draws for Medical Assistants.
Participate in all types of Interdisciplinary Team meetings and in management and quality meetings as required.
Coordinate or supervise the purchase of medical, surgical, pharmaceutical, and food service supplies.
Ensure clinical equipment is in good working condition in collaboration with the Quality and Risk Manager.
Assume responsibility for in-service education for Medical Assistants and Health Aides.
Interview potential candidates and recommend hires to the Clinical Manager.
Provide for participants’ cultural and diverse needs when providing care.
Monitor and evaluate therapeutic interventions, identify emergency situations, and initiate appropriate nursing orders or interventions.
Participate in the nursing on-call rotation as assigned.
Support RN colleagues by covering and assuming changes in assignment as assigned by the Clinical Manager.
Conduct regular staff meetings with direct reports.
Assist with routine nursing duties as required.