Clinic Supervisor-Webster

Fallon Health•Webster, MA

About The Position

The Clinical Supervisor oversees daily operations related to the medical clinic and Adult Day Health Care (ADHC), implements discipline-specific policies and procedures, and supervises Medical Assistants and Health Aides. The role requires nursing assessment skills, the ability to work within an interdisciplinary team, and knowledge of the nursing care-planning process. The supervisor independently manages participants’ day-to-day clinical needs and PACE center clinic operations, using Fallon Health and Summit ElderCare policies and procedures, leadership guidance, and program goals to inform decisions. Excellent interpersonal communication and problem-solving skills are needed; IV skills are recommended but not essential. Summit ElderCare is Fallon Health’s Program of All-Inclusive Care for the Elderly (PACE). It supports older adults and caregivers in avoiding or delaying nursing home care by providing an interdisciplinary team, social support, and medical services while participants continue living in their homes and communities.

Requirements

Graduate of an accredited school of nursing.
Licensed as an RN in Massachusetts.
At least two years of supervisory experience working with frail elders in a health care setting.
CPR certification.
Reliable transportation to work throughout the PACE center’s service area, a 30-mile radius, when needed.
Willingness to occasionally assist other Summit ElderCare PACE centers in person or remotely when there is an opening or coverage gap.
Nursing assessment skills, ability to work in an interdisciplinary team model, and knowledge of the nursing care-planning process.
Excellent interpersonal communication and problem-solving skills.

Nice To Haves

Alzheimer and Dementia certification, or willingness to obtain it.
Supervisory experience with Medical Assistants and Health Aides.
Ambulatory clinic experience.
IV skills.

Responsibilities

Recruit and train staff within the discipline, including Medical Assistants and Health Aides.
Participate in oversight of related contracted vendors.
Represent the program and discipline at assigned community and external events when requested.
Evaluate staff performance against goals and deliverables and assess competencies; address performance issues in consultation with the Clinical Manager and Human Resources as appropriate.
Provide ongoing constructive feedback and guidance to staff.
Conduct new-staff orientation and timely performance evaluations.
Coordinate patient care and scheduling in the medical clinic, including PACE providers and ancillary providers such as dentistry, podiatry, optometry, and audiology.
Collaborate with participants, caregivers, physicians, nurse practitioners, and other staff to meet participants’ needs.
Oversee Health Aide scheduling for functional maintenance programs.
Oversee scheduling of INR testing and community blood draws for Medical Assistants.
Participate in all types of Interdisciplinary Team meetings and in management and quality meetings as required.
Coordinate or supervise the purchase of medical, surgical, pharmaceutical, and food-service supplies.
Ensure clinical equipment is in good working condition in collaboration with the Quality and Risk Manager.
Provide in-service education for Medical Assistants and Health Aides.
Interview candidates and recommend hires to the Clinical Manager.
Address participants’ cultural and diverse needs when providing care.
Monitor and evaluate therapeutic interventions, identify emergency situations, and initiate appropriate nursing orders and interventions.
Participate in the nursing on-call rotation as assigned.
Support RN colleagues and cover or assume changes in assignment as assigned by the Clinical Manager.
Conduct regular staff meetings with direct reports.
Assist with routine nursing duties as required.