Clinic Supervisor, Oregon City Family Practice

Praxis Health•Oregon City, OR

2d•Onsite

About The Position

Oregon City Family Practice is seeking an experienced, highly motivated and knowledgeable Clinic Supervisor who functions as a working supervisor as well as support to our team of clinic staff. The role involves managing daily operations of the clinic in partnership with Regional Leadership, monitoring non-labor costs, overseeing operation systems, and conducting department meetings. The supervisor will also lead and participate in clinic and provider meetings, manage patient outreach and information processes, and supervise clinic staff, including performance evaluations and training. A key aspect of the role is to lead by example through expertise in daily operations and effective delegation. The position requires adherence to HIPAA policies, staying updated on job knowledge through educational opportunities, and collaborating with other supervisors and regional leadership for cross-training and communication. Reliable attendance is essential, and the supervisor will monitor patient experience feedback and conduct patient outreach.

Requirements

Prior experience in a medical clinic/ healthcare setting working as a Medical Assistant to be able to assist and follow through with clinical workflows
Clinic supervisory/clinic leadership experience of 2+ years
Experience with scheduling, and back and front office operations to be able to assist in front office workflow
Knowledge of accounting, purchasing, and human resource practices/principals
Familiarity and compliance with HIPAA, OSHA and other regulations
Working knowledge of Windows-based EMR software
Competent with MS Windows software such as Work, Excel, Outlook
Accurate and detail oriented; problem solving; pro-active planning; metric development; good organizational skills and communication skills; the ability to work with other department managers and supervisors; experience with management of staff;
Ability to manage workload and empower others

Nice To Haves

MA certification preferred

Responsibilities

Manages daily operations of clinic (in partnership with Regional Leadership).
Monitors and maintains non-labor costs within budget.
Monitors operation systems, including phone service, scheduling, and medical records, implementing change when needed.
Reviews clinic systems, concerns, budgets and goals with clinic providers as needed.
Conducts department meetings at least monthly.
Coordinates and records minutes of clinic staff and department meetings.
Leads and participates in clinic and provider meetings at least monthly.
Maintains composure in all situations with patients, associates, providers and external contacts.
Oversees patient outreach and recall appointments processes.
Oversees patient information management processes within the clinic.
Supervision of clinic staff.
Maintain performance standards of supervised employees including performance evaluations, discipline, training and development.
Lead by example through expertise in daily operations.
Delegation and monitoring of all office responsibilities.
Effective and timely staffing, training, and evaluating employees, in partnership with Regional Leadership.
Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality.
Updates job knowledge by participating in educational opportunities; reading professional publications and appropriate e-mail updates.
Work with other supervisors and regional leadership to facilitate cross-training and ensure inter-department communication and cohesion.
Reliable attendance and presence at work.
Monitors Qualtrics Dashboard (Patient experience survey feedback) daily and does patient outreach as required.