Clinic/Practice Assistant, Family Medicine

Mass General Brigham•Hadley, MA

1d•Onsite

About The Position

Mass General Brigham Medical Group Western Massachusetts, Inc. is seeking a part-time, 24-hour Clinic/Practice Assistant to support their Hadley Family Medicine practice. This role serves as the primary point of contact for patients, managing the reception and administrative support functions to ensure a smooth and efficient patient experience. The practice, located in Hadley, MA, has been serving patients for nearly 30 years and maintains a family-like environment while benefiting from the resources of the larger Mass General Brigham Medical Group. The Clinic/Practice Assistant will perform both administrative and clinical support tasks under general supervision, including scheduling, check-in/check-out, answering phones, processing billing forms, and managing patient records.

Requirements

High School Diploma or Equivalent required
office experience 2-3 years required

Nice To Haves

Certified Medical Administrative Assistant [CMAA] - Various Issuers preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.