Clinic Supervisor RN - Addiction Medicine

Hennepin Healthcare•Minneapolis, MN

10d•Onsite

About The Position

Within the Hennepin County Medical Center Patient and Family-Centered Care (PFCC) Practice Model, and under general direction, the Clinic Supervisor RN plans, organizes, coordinates, evaluates, and directs nursing and clinical activities in ambulatory clinics and telehealth nursing areas. The position provides leadership and implements the organization’s vision, mission, core values, evidence-based practices, and standards for nursing and clinical care in the clinic. The role manages daily clinical operations, supports staff competency and development, promotes safe and efficient patient flow, and ensures compliance with regulatory, accreditation, credentialing, professional, and organizational requirements. The supervisor collaborates with clinic leadership, physicians, educators, and clinical staff on quality improvement, staffing, budgeting, communication, and effective patient-centered care.

Requirements

BS/BA degree in Nursing or a health-related field and an RN diploma or associate degree, with equivalent experience and the ability and willingness to obtain a BS/BA within five years of hire; alternatively, an approved equivalent combination of education and experience.
Five to eight years of ambulatory care experience, including at least three years in ambulatory or outpatient clinic leadership.
Demonstrated project management experience and success, with a focus on team concepts for developing and implementing effective health care team dynamics.
Minnesota nursing license as an RN or APN.
Excellent clinical nursing and leadership skills.
Analytical and planning skills.
Proactive, results-oriented work style and ability to work with minimal day-to-day guidance.
Ability to independently implement ideas and strategies based on information provided at meetings.
Demonstrated knowledge of ambulatory nursing best practices, including patient safety, satisfaction, access, employee engagement, and optimal patient outcomes.
Demonstrated understanding and facilitation of health team concepts, ambulatory workflow, and designation of roles and responsibilities in an ambulatory clinic setting.

Nice To Haves

Master’s degree.
Experience in substance abuse treatment or a mental health setting.
Knowledge of addiction medicine.

Responsibilities

Manage daily clinical operations in ambulatory care, including designing, implementing, and maintaining clinical services and promoting efficient patient flow.
Ensure clinical staff are qualified and competent by determining staffing needs, reviewing applicant materials, conducting interviews, supporting orientation, completing performance reviews, and monitoring competencies.
Work with clinical educators to develop, implement, and evaluate training plans when individual or clinic-wide competency deficits are identified.
Support compliance with regulatory requirements, best-practice standards, organizational requirements, and safety requirements.
Audit and monitor clinical competency using independent and organization-driven tools and plans.
Maintain sufficient clinical knowledge to fill clinical roles occasionally when needed to support patient safety and staffing needs.
Ensure a safe environment for patients, visitors, and staff.
Determine and justify daily and ongoing clinical staffing needs.
Develop, lead, and maintain the clinical components of the Excellence Council to address clinical issues and promote high standards of practice, patient care, and safety within team members’ scopes of licensure.
Collaborate with clinical staff to improve efficient and effective clinic operations and promote a respectful work environment.
Establish and monitor clinical performance and quality-improvement activities in line with organizational expectations for effective, efficient, patient-centered care.
Engage clinical staff in monitoring clinical skills, actions, and tasks, and facilitate staff selection of appropriate indicators.
Promote good customer service and patient satisfaction.
Maintain clinical knowledge, evaluate changing best-practice guidance, and lead clinic or organizational process and care updates when indicated.
Assist the Clinic Manager with budget preparation and ensure appropriate clinical allocation and use of fiscal and human resources to support safe care.
Ensure ongoing clinical compliance with accreditation, credentialing, regulatory, and professional standards, as well as applicable HHS policies and procedures.
Maintain effective communication and working relationships throughout the organization.
Meet frequently with staff to share information, invite input and problem-solving, focus on actions, and follow up through email, newsletters, or postings.
Work closely with the Medical Director and encourage physician participation in efficient clinic operations.
Assist the Clinic Manager in developing and managing clinical budget components.
Monitor staff overtime use and develop suggested corrective plans as appropriate.
Perform other functions as assigned.