Clinic Services Specialist - Cancer Center

UIOWA•Iowa City, IA

13h•Onsite

About The Position

The Holden Comprehensive Cancer Center at the University of Iowa is seeking a Clinic Services Specialist to schedule patient appointments and visits in multiple outpatient clinics using the EPIC system. This role involves performing scheduling, reception functions, and telephone coverage in the Clinical Cancer Center. Responsibilities include obtaining and/or completing documentation, providing factual information requiring knowledge of assigned and related work areas, co-pay collection, face-to-face appointment scheduling, utilizing work queues, and coordinating with multiple departments.

Requirements

A Bachelor’s degree or an equivalent combination of education and experience is required.
Minimum six months of clerical administrative work
Experience working in customer service
Excellent written, verbal, and interpersonal communication skills
Demonstrated ability to work as a cooperative team member
Proficiency in computer software applications, including Microsoft Office Suite

Nice To Haves

Demonstrated attention to detail
Excellent organizational skills
Experience working with EPIC
Knowledge of medical terminology
Experience working with data
Experience working in an outpatient healthcare setting
Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges.
Knowledge of University of Iowa policies, procedures, and regulations.

Responsibilities

Schedule patient appointments and tests and coordinate appointments with other University of Iowa Health Care departments utilizing the EPIC systems to check and verify appointment availability, assuring compliance at all times with established guidelines.
Answer incoming clinic calls, field and answer questions, schedule appointments, route calls and relay messages appropriately.
Work with numerous distractions and interruptions.
Perform reception coverage; assist with patient appointment check in process through the Epic systems; greet patients upon arrival to the clinic; answer questions in a manner that applies service excellence principals; update patient address, phone, insurance, MSP data and caregiver information; assure patients complete and/or sign all appropriate documentation.
Facilitate patient flow within the clinic and hospital through utilization of the Epic Department Appointments Report; direct patients to appropriate waiting areas; assist patients with directions to other UI Health Care clinics; provide patients with parking validation.
Collect patient insurance co-payments at time of check in; accordance with established University of Iowa Health Care policies; close daily batch and print appropriate paperwork for business office; complete variance reports.
Maintain personal cash drawer, following set University of Iowa policies and guidelines.
Assists with resolving immediate scheduling issues by working directly with clinical supervisor.
Notifies supervisor of unresolved scheduling issues.
Serves as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs.
Coordinates appointment for other University of Iowa Health Care departments as needed.
Contribute ideas and seek ways to improve assigned processes.
May perform other duties as assigned.