Patient Service Specialist, Ingram Cancer Center Belle Mead Clinic

Vanderbilt University Medical Center•Nashville, TN

8d•Onsite

About The Position

Provides service to patients before, during, or after appointments with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. The role involves managing registration and patient work queues, coordinating with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and are ready to view prior to the patient visit. Communication with patients is conducted through the patient portal, requiring critical decision-making to route information appropriately. This position supports the mission of Vanderbilt's health system to advance health and wellness through preeminent programs in patient care, education, and research.

Requirements

Relevant Work Experience
1 year experience
High School Diploma or GED

Nice To Haves

CUSTOMER SERVICE (Intermediate)
PATIENT SCHEDULING (Novice)
PATIENT DOCUMENTATION (Novice)
MEDICAL TERMINOLOGY & DOCUMENTATION (Novice)
APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness)

Responsibilities

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.