Clinic Services Assistant

Fairview Health Services•Saint Paul, MN

13d

About The Position

Maintains a welcoming, friendly profile in the clinic and supports the professional and efficient operation of reception check-in and checkout. Assists with phones and schedules future appointments and procedures. Uses strong customer service skills and promotes UMPhysicians’ philosophy of patient-centered care to meet the needs of visitors and guests. Welcomes visitors, provides non-clinical information, takes messages, schedules appointments or procedures, collects co-pays, enters and verifies health insurance information, and oversees the clinic lobby and patient waiting area. Arranges accommodations or interpreter services needed for patient visits and helps coordinate provider schedules and appointments. Prioritizes these functions on an ongoing basis to maximize clinic schedule efficiency and reduce patient waiting times.

Requirements

Knowledge of basic medical terminology.
Knowledge of environment of care and infection control policies.
One year of clerical experience in a medical or customer service setting.
Previous computer entry experience and ability to learn new applications and work processes.

Responsibilities

Receives patients into the clinic and notifies patient care staff.
Manages appointments and telephone communications.
Resolves front desk issues, such as patient complaints and tracking missing forms.
Verifies patient demographic and insurance information.
Collects co-pays, prepares patient receipts and accounts-receivable deposit entries, and maintains and sends a daily log to the Business Office.
Coordinates and schedules future appointments and procedures accurately using the practice management system.
Uses directories, paging, and voicemail systems.
Communicates patient information to the Business Office as needed.
Welcomes visitors, provides non-clinical information, and takes messages.
Oversees the clinic lobby and patient waiting area.
Arranges accommodations or interpreter services needed for patient visits.
Helps coordinate provider schedules and appointments.