Clinic Service Representative
About The Position
Join our team at One Ford Place, the corporate headquarters of Henry Ford Health, located in the vibrant Detroit New Center. Our clinic services team is dedicated to providing exceptional patient experiences in a fast-paced, collaborative environment. Situated near Amtrak, the QLINE, and the Fisher Buildings, our location offers a blend of urban convenience and accessibility. We pride ourselves on our commitment to service excellence and our focus on supporting diverse patient populations with a dedicated behavioral health emphasis. As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You’ll support clinic staff, medical professionals, and patients by managing registration, insurance verification, and financial responsibilities. Your role is vital in maintaining an organized, efficient clinic environment that prioritizes patient care and satisfaction.
Requirements
- High School Diploma or equivalent.
- Basic computer skills, including navigating software, email, and logging in/out of systems.
- Ability to perform calculations and complete forms accurately.
- Strong interpersonal skills for effective communication with diverse populations.
- Dependable, punctual, and organized with strong multitasking abilities.
Nice To Haves
- Familiarity with a clinic environment.
- Experience working with detailed information.
Responsibilities
- Greet and check in patients, ensuring accurate registration and insurance verification.
- Handle cash collections and discuss general financial responsibilities with patients.
- Reconcile patient charts and manage discharge processes efficiently.
- Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
- Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
- Support team members and contribute to a culture of service excellence.
Benefits
- Collaborative opportunities
- Mission-driven work
- Continuous learning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
