Clinic Service Representative

Henry Ford Health•Clinton Township, MI

1d•Onsite

About The Position

Join our dynamic team at Henry Ford Health, serving the vibrant and fast-growing communities of Macomb County. Located near the beautiful Lake St. Clair, our clinic is a high-acuity hub that blends suburban comfort with easy access to Detroit. We are committed to providing exceptional care to our diverse patient population while fostering a supportive and collaborative environment for our staff. Our team takes pride in delivering personalized service and making a meaningful impact on the health and well-being of our community. As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You'll support clinic operations by managing patient registration, insurance verification, and financial responsibilities, while contributing to a culture of service excellence. Your role is vital in creating a welcoming environment and facilitating efficient clinic workflows.

Requirements

High School Diploma or equivalent.
Basic computer skills, including navigating software, email, and logging in/out of systems.
Ability to perform calculations and complete forms accurately.
Strong interpersonal skills for effective communication with patients, staff, and visitors.
Demonstrated ability to work with detailed information and multitask in a fast-paced environment.

Nice To Haves

Familiarity with a clinic environment.

Responsibilities

Greet and check in patients, ensuring accurate registration and insurance verification.
Handle cash collections and discuss general financial responsibilities with patients.
Reconcile patient charts and manage discharge processes efficiently.
Provide excellent customer service to patients, visitors, and clinic staff.
Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.