Clinic Secretary

Children's Hospital and Health System•Milwaukee, WI

1d•Onsite

About The Position

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children, providing primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. They offer a wide variety of rewarding career opportunities and seek individuals dedicated to helping achieve their vision of the healthiest kids in the country. The Clinic Secretary provides clerical support for the assigned clinic, including scheduling patient appointments and tests, managing phone calls, entering charges and diagnoses into the computer system and performing general receptionist duties.

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
Less than 1 year of related experience in order to understand department procedures and interdepartment function
Interpersonal skills necessary to gather and share information with physicians, patients, visitors, families, and team members in a courteous and confidential manner.
Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously.
Ability to sit for long periods of time and walk when assisting with errands or carrying supplies.
Frequently bends, lifts, twists, reaches, and squats.
Occasionally push/pulls and does overhead work.

Nice To Haves

Ability to type at a minimum of 35 words per minute to complete form letters and data entry

Responsibilities

Prepares for clinic by completing paperwork procedures, assuring all necessary information, radiographs, and diagnostic studies are available for the clinic appointment.
Greets patients and families in a welcoming manner, ensuring confidentiality and privacy.
Updates demographic data on face sheets, verifies insurance/scans insurance cards, and collects insurance co-pays.
Maintains clinic flow, monitoring patient location and wait time.
Communicates with physicians and staff to maintain optimal clinic operations.
Utilizes the electronic clinical information systems to support clinic operations and patient care.
Schedules patient appointments and diagnostic testing through the use of the computerized scheduling system and its components.
Monitors the daily schedule which includes, but is not limited to, management of daily appointments, no-shows, cancelled appointments, bump list appointments, and appointments on the wait list.
Interacts effectively with all departments regarding the scheduling and triaging of appointment calls.
Manages telephone calls and documents information appropriately.
Enters patient charges, orders and diagnoses into the computer within the established time standards.
Assists with maintaining a clean, orderly and safe work environment.
Advises parent/patients of the necessity of obtaining an insurance referral prior to the clinic appointment and manages appointments for patients without referrals.