Receptionist - Gastroenterology - Full Time

Trinity Health

About The Position

The Clinic Receptionist greets and welcomes patients and visitors, demonstrating strong interpersonal skills and a professional demeanor. The role manages front desk responsibilities and patient flow, schedules appointments, handles phone calls, validates insurance eligibility, and enters demographic, insurance, and other pertinent information in the Electronic Health Record and other systems. The Receptionist also determines and collects time-of-service payments and past-due balances at appointments. This is a full-time position working 40 hours per week on the day shift.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English, and communicate effectively with patients, visitors, and colleagues.
Maintain a high degree of confidentiality when handling patient information.
A personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote Trinity Health’s philosophy, mission, vision, goals, and values.
Strong interpersonal skills and a professional demeanor.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Check patients in and complete the steps necessary to ensure an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copays and deductible amounts.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Maintain patient flow and enter demographic, insurance, and other pertinent information in the Electronic Health Record and other systems.
Determine and collect time-of-service payments and past-due balances at the time of appointment.