Clinic Quality Coordinator

CALDWELL COUNTY HOSPITAL INC•Princeton, KY

28d•Onsite

About The Position

The main purpose of the clinic Quality Coordinator is to improve CAHPS Score through quality performance improvement. This role involves planning, implementing, and monitoring quality improvement initiatives to meet clinic needs, coordinating process improvement activities, and monitoring chart reviews for medical care quality analysis. The coordinator will also act as a liaison with external agencies for PI data, attend and report to various committees, and assist in maintaining surgery readiness. Additionally, the role supports the QI manager in developing and maintaining a comprehensive continuous quality improvement (CQI) program, including utilization and risk management, and assists in educating new staff on QI systems and requirements. The coordinator will evaluate variance and other data to identify QI opportunities and risk management issues, monitor utilization and service quality, and follow through on complaints to identify corrective actions.

Requirements

Full knowledge of Microsoft Office & Internet
Excellent Time Management skills
Excellent interpersonal communication skills, both written and verbal.
Flexible
Open to feedback
Innovative
Analytical Skills
Team player
Committed
Professional attitude
Self-starter
Result-oriented
Excellent verbal, written communication and presentation skills.
Ability to build and maintain respectful, productive internal and external relationships, that are professional, encourage collaboration, ensure accountability and allow the achievement of mutual objectives and strategies.
Strong attention to detail with a project and process management focus.
Demonstrated accuracy with a strong attention to detail.
Excellent work ethic and ability to prioritize tasks.
Excellent problem-solving skills.
Ability to present findings and discuss issues with effectively.
Ability to work independently and as a part of a team in a deliverable-focused professional environment.
Ability to shift focus as necessary when priorities change without losing sight of original assignments.
Willing and able to work extended hours as business needs require.
Strong sense of confidentiality and professionalism regarding company and employee information.
Strong listening, decision-making, time management, communication, and critical-thinking skills.
Performance-driven with demonstrated ability to multi-task and work proactively with cross-functional teams.
Proficiency with Microsoft Office programs, proficient in excel.
Ability to work on-site Monday through Friday 8am-5pm.
Ability to talk/converse with and understood by others.
Ability to read, analyze and interpret written information.
Ability to respond to common inquiries or complaints from customers
Ability to effectively present information to others (individually or in groups)
Ability to read dictionaries, thesaurus, technical journals and other related materials.
Far acuity: ability to see clearly at 20 feet or more
Must be able to visually identify, assess, and complete job-related tasks safely and accurately, with or without reasonable accommodation.
Well organized and able to plan work well, managing time efficiently
Be able to cope with last minute changes and difficult situations
Acts in accordance with the compliance policies set forth in the compliance plan and to report violations of these policies.
High School Diploma or GED (Associates Degree in health related field)
Prefer 6 to 12 months of related experience. (At least 3 years of healthcare experience or healthcare QA experience)

Nice To Haves

Experience interacting with end users, project managers, business teams and leaders, external vendor partners and technical resources.

Responsibilities

Improvement of patient experience and HCAHPS Scores
Plans, implements, and monitors quality improvement to meet the clinic’s needs.
Coordination of process improvement activities within the clinics
Develop and lead continuous performance improvement process
Monitor ongoing chart reviews for analysis of medical care quality
Acts as liaison with external agencies that request PI data [CMS, KRHA, KHIE, Stars Quality Reports, Inova Lon, etc.]
Attend, facilitate, and report to various committees
Works within the facility to maintain surgery readiness.
Performs other duties as assigned.
Helps quality improvement (QI) manager to plan, design, implement, and maintain a comprehensive medical practice continuous quality improvement (CQI) program including utilization management and risk management.
Assists in educating new staff, including physicians, about QI systems and requirements.
Meets with internal and external audiences to identify and problem solve QI issues.
Monitors medical practice efforts to ensure compliance with internal and external QI standards.
Reviews medical records and other documentation to ensure quality care.
Helps to prepare annual QI report.
Coordinates the effort to gather data and prepare reports to meet the requirements of NCQA and other regulatory/accrediting agencies, including patient satisfaction data.
Evaluates variance and other data to identify QI opportunities and risk management issues.
Monitors utilization and service quality through diagnosis-related group (DRG) review, HEDIS quality measures, payer/provider/patient satisfaction surveys, and complaints.
Follows through on complaints including identification of corrective actions needed.
Reports on results.