GYN & Infertility

Mass General Brigham•Dover, NH

12h•Onsite

About The Position

Mass General Brigham is a not-for-profit healthcare system dedicated to patient care, research, teaching, and community service. The Mass General Brigham Medical Group focuses on delivering high-quality, innovative community-based ambulatory care. Wentworth Health Partners, an affiliate of Wentworth-Douglass Hospital and a member of Mass General Brigham Medical Group, provides comprehensive, personalized care for women's health in Dover and Portsmouth, NH. The OB/GYN and Infertility team in Dover offers expert care in Obstetrics, Gynecology, Urogynecology, Infertility, and LGBTQ+ care. The Center for Women's Health and Wellness in Portsmouth brings together OB/GYN physicians, midwives, and nurse navigators. This is a full-time (40 hours per week) Clinic/Practice Assistant position at our Dover, NH location, scheduled Monday through Friday from 8:30 am to 5:00 pm. Clinic/Practice Assistants are crucial for the operations of community-based physician practices, providing administrative support and ensuring a high-quality patient experience. The role involves fielding telephone calls, processing referrals and orders, monitoring patient flow, and supporting practice leadership and staff. The ideal candidate is a strong team player with excellent interpersonal and communication skills, capable of thriving in a collaborative, high-volume outpatient setting.

Requirements

High School Diploma or Equivalent required
0-1 year healthcare office experience required
Basic Proficiency with all Office Suite.
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.
Performs basic clerical work and tasks that are repetitive and routine.
Administrative duties related to patient visits including scheduling, check-in, check-out duties.
Fielding all incoming telephone calls and routing appropriately.
Performing referral/diagnostic/lab orders processing duties.
Monitoring patient flow and waiting room activity.
Providing general support to practice leadership, clinicians, and peers.