Clinic Practice Assistant 1 - Front Desk

Mass General Brigham•Weymouth, MA

1d•$18 - $23•Onsite

About The Position

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Requirements

High School Diploma or GED required
Proficiency with Microsoft Office and other standard office applications
Knowledge of general office operations, including filing, scanning, copying, printing, and faxing
Strong phone etiquette and the ability to confidently manage a variety of calls while resolving routine inquiries
Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with patients, colleagues, and providers
Strong attention to detail when reviewing documents, composing correspondence, and taking messages
Effective time management skills and the ability to prioritize multiple responsibilities
A well-organized approach to work, with the ability to follow established processes and maintain accuracy in a busy office setting

Nice To Haves

Previous healthcare office experience is preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.