Clinic/Practice Assistant, Sports Medicine - Wellesley

Mass General Brigham•Wellesley, MA

3d•Onsite

About The Position

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

Requirements

High school graduate or equivalent with minimum two years medical office experience

Nice To Haves

Associate's Degree

Responsibilities

Leading up to the patient visit, Coordinators schedule all appointments, conduct reminder outreach, verify insurance, and obtain Prior Authorizations when needed.
During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
At the conclusion of the visit, during check-out, Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures.
Other duties include fielding all incoming telephone calls and triaging appropriately, handling in-basket messages, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
This practice also offers the ability to take on special projects that align with the individual employee's interests/goals!