Clinic/Practice Assistant, Primary Care

Mass General Brigham•Danvers, MA

3d•$18 - $25•Onsite

About The Position

Mass General Brigham is seeking a full-time, 40-hour Clinic/Practice Assistant to support their primary care practice located at 104 Endicott St in Danvers, MA. The role focuses on administrative support, acting as a gatekeeper to ensure high-quality patient experiences. The ideal candidate will be a well-rounded customer service professional capable of multitasking, prioritizing, and thriving in an outpatient setting. This position performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision, including basic clerical work and routine tasks. Actual job duties may vary by Department.

Requirements

High School Diploma or Equivalent required
office experience 2-3 years required

Nice To Haves

Certified Medical Administrative Assistant [CMAA] preferred
Customer service experience
Experience working in a community-based medical practice
Epic experience preferred

Responsibilities

Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration, and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.