Clinic Assistant - Primary Care

HealthPartners•Anoka, MN

About The Position

Riverway Clinic is hiring a Clinic Assistant for its Primary Care team. The role uses customer service skills to promote a positive image to patients and visitors and supports a patient-centered experience. Responsibilities include greeting and checking in patients, verifying demographic and insurance information, collecting co-payments, scheduling appointments, handling calls and messages, supporting referral authorizations, processing forms and documents, and maintaining an orderly waiting area. The position may also provide clinical-area support, including data collection, procedure scheduling, and handling X-ray and mammography-related records and requests. The Clinic Assistant participates in cross-training and provides interdepartmental coverage as needed.

Requirements

High school diploma or GED.
Organized and able to establish priorities.
Able to problem-solve and recommend solutions.
Strong attention to detail.
Ability to communicate effectively.
Ability to work productively as a team player.
Ability to adapt positively to changes in the work environment.

Nice To Haves

Completion of a medical office course or equivalent experience.
Previous clinic experience.

Responsibilities

Greet patients and visitors promptly, warmly, and professionally; provide customer service and service recovery as needed.
Check in patients accurately, verify demographic and insurance information and eligibility as needed, and collect co-payments.
Notify clinical areas when patients arrive and direct patients to the appropriate care area.
Monitor waiting room wait times and maintain a clean, tidy waiting area.
Provide patients with appropriate forms and questionnaires.
Perform clinic clerical duties, including faxing and copying.
Schedule and reschedule appointments accurately and promptly.
Answer telephone calls, take and relay messages, and answer incoming calls and overhead pages for clinical areas.
Support referral authorization processes as required by health plans.
Call patients to schedule pre-visit lab appointments when indicated.
Manage incoming patient forms and track them using online forms tracking.
Manage and process Right Fax documents, including records, letters, and refill requests.
Scan documents into Epic as applicable.
Manage the cash box and reconcile funds at the end of the shift.
Participate in cross-training and provide interdepartmental coverage as needed.
Follow Care Model Process workflows and participate in Quality Service initiatives.
Collect data as required in clinical areas.
Schedule surgeries and medical procedures and assist with referrals as required.
Pull and record X-rays on patient folders; enter screening mammogram orders and related paperwork; handle film requests to and from outside sources; and document X-ray reports for radiology readings.
Abide by the Code of Conduct and Corporate Integrity Program.
Perform other duties and responsibilities as assigned.