Clinic Assistant - Primary Care

HealthPartners•Anoka, MN

3d•$22 - $26

About The Position

Riverway Clinic is hiring a Clinic Assistant for its Primary Care team. The role uses customer service skills to promote a positive image to patients and visitors, with an emphasis on patient care and relationships. The Clinic Assistant supports patient check-in and navigation, scheduling, communication, clerical and document-processing work, referrals, and clinic operations. Depending on the clinical area, duties may also include handling calls and pages, collecting data, scheduling procedures, and supporting X-ray and mammography records and paperwork.

Requirements

High school diploma or GED.
Organized and able to establish priorities.
Able to problem-solve and recommend solutions.
Strong attention to detail.
Ability to communicate effectively.
Ability to work productively as a team player.
Ability to adapt positively to changes in the work environment.

Nice To Haves

Completion of a medical office course or equivalent experience.
Previous clinic experience.

Responsibilities

Greet patients and visitors promptly, courteously, and professionally, providing customer service and service recovery as needed.
Work individually and with colleagues to meet patients’ needs.
Check in patients accurately and professionally; verify demographic, insurance, and eligibility information as needed; and collect co-payments as required.
Notify clinical areas of patient arrivals and direct patients to the appropriate care area.
Monitor the waiting room for extended wait times and maintain a clean, tidy environment.
Provide patients with appropriate forms and questionnaires.
Perform clinic clerical duties, including faxing and copying.
Maintain knowledge of appointment scheduling; schedule and reschedule appointments accurately and promptly.
Answer telephone calls, take messages, and relay them.
Support referral authorizations as required by health plans.
Call patients to schedule pre-visit lab appointments when indicated.
Manage incoming patient forms and track them using online forms tracking.
Manage and process Right Fax documents, including records, letters, and refill requests.
Scan documents into Epic as applicable.
Manage the cash box and reconcile funds at the end of the shift.
Participate in cross-training and provide interdepartmental coverage as needed.
Follow Care Model Process workflows and participate in Quality Service initiatives.
In clinical areas, answer incoming calls and overhead pages, collect data as required, and schedule surgeries, medical procedures, appointments, and referrals as required.
In clinical areas, pull and record X-rays on patient folders; enter screening mammogram orders and related paperwork; handle film requests to and from outside sources and services; and document X-ray reports for radiology readings.
Abide by the Code of Conduct and Corporate Integrity Program.
Perform other duties and responsibilities as assigned.