Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Hingham, MA

22h•$18 - $25•Onsite

About The Position

Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service, striving to provide exceptional care. The Mass General Brigham Medical Group is a system-led operating entity focused on delivering high-quality, low-cost, innovative community-based ambulatory care, including primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across Massachusetts, New Hampshire, and Maine. The Brigham and Women’s Health Care Center in Hingham offers expert care in a safe and comfortable environment, providing a full range of preventive and health maintenance care, treating acute and chronic health problems, and coordinating specialist care. The organization is seeking a full-time, 40-hour Clinic/Practice Assistant to provide administrative support on-site Monday through Friday (9:00am-5:30pm). Clinic/Practice Assistants are crucial for smooth and efficient clinical service or practice operations, serving as gatekeepers and ensuring high-quality patient experience. This role involves performing both administrative and clinical functions under general supervision, with duties related to patient visits including scheduling, check-in, and check-out.

Requirements

High School Diploma or Equivalent required
2-3 years office experience required

Nice To Haves

Certified Medical Administrative Assistant [CMAA] - Various Issuers preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.