Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Dover, NH

20h•Onsite

About The Position

Mass General Brigham is a not-for-profit organization dedicated to patient care, research, teaching, and community service, striving to provide exceptional care. The Mass General Brigham Medical Group, a system-led operating entity, delivers high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients. This includes primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across Massachusetts, New Hampshire, and Maine. The specific practice is an Internal Medicine office located in a state-of-the-art facility at 10 Members Way, Suite 500 in Dover, NH 03820, providing outstanding primary care and preventative health care to adult patients. The role is for a highly organized and customer-focused team member to join a fast-paced, high-volume practice, operating Monday through Friday from 9:00 AM to 5:30 PM. This position is part of a collaborative 13-person front-end team responsible for managing a large volume of incoming calls, patient intakes, and insurance authorizations. The ideal candidate thrives in a busy environment, demonstrates strong customer service skills, communicates effectively, and remains calm under pressure. A team-oriented mindset, resilience, and the ability to maintain professionalism in a high-demand setting are essential for success in this role.

Requirements

High School Diploma or Equivalent required
2-3 years office experience required
Strong computer skills
Thrives in a busy environment
Demonstrates strong customer service skills
Communicates effectively
Remains calm under pressure
Team-oriented mindset
Resilience
Ability to maintain professionalism in a high-demand setting

Nice To Haves

Certified Medical Administrative Assistant [CMAA] preferred
Experience working in customer service or in a healthcare setting preferred
Demonstrated knowledge of medical terminology preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office
Make patient appointments and maintain appointment records
Greet and assist patients
Answer telephones, assist callers with routine inquiries, and schedule appointments
File materials in patient folders, and print appointment schedules
Process patient billing forms and scan documents to patient medical record/LMR
Call for patient medical records and laboratory test results
Open and distribute unit mail or faxes
Type forms, records, schedules, memos, etc., as directed
May be required to accept co-payments
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results
Act as "Super User" for scheduling, registration and billing systems
Provide assistance and training to others in these areas
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level
Check patients out
Schedule follow-up appointments
Process and send referrals
Handle insurance calls and authorizations
Retrieve medical records
Collect necessary forms and documentation
Support multiple functions, including check-in
Complete forms and schedule follow-up appointments, tests, and/or procedures during check-out
Field all incoming telephone calls and transfer appropriately
Perform referral/diagnostic/lab orders processing duties
Monitor patient flow and waiting room activity
Provide general support to practice leadership, clinicians, and peers