Clinic/Practice Assistant, Family Medicine

Mass General Brigham•Amherst, MA

6d•$18 - $25•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. We are seeking a full-time, 40-hour Clinic/Practice Assistant to join our Family Medicine team in Amherst! We offer flexibility with either a Monday through Friday schedule from 8:00 AM to 4:30 PM or four 10-hour shifts from 7:30 AM to 6:00 PM with one weekday off. Located at 170 University Drive in Amherst, MA, Amherst Medical Associates offers comprehensive primary care services to patients of all ages, from infants to adults. Our Amherst team is made up of approachable providers and staff who foster a positive work environment and are committed to supporting one another while making a meaningful impact on patients' lives. Join a practice where teamwork, respect, and patient-centered care are at the heart of everything we do. This front desk role is an excellent opportunity for someone who enjoys working with people and providing outstanding customer service. While previous healthcare experience is a plus, it is not required. We are happy to train the right candidate who brings a positive attitude, strong communication skills, and a willingness to learn. If you're looking to start a career in healthcare and thrive in a fast-paced, patient-focused environment, we'd love to hear from you!

Requirements

High School Diploma or Equivalent required
Office experience 2-3 years required

Nice To Haves

Certified Medical Administrative Assistant [CMAA]

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration, and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.