Clinic Patient Representative Senior - Specialty General Surgery

CHRISTUS Health•Texarkana, TX

About The Position

The Clinic Patient Representative Senior greets, instructs, directs, and schedules patients and visitors, serving as a liaison between patients and medical support staff. The role supports clinic operations through patient registration, appointment scheduling, insurance and referral assistance, payment collection, and other administrative duties. The position maintains patient account and demographic information, responds to patient and staff inquiries, and supports accurate claims and account processing. It also helps uphold CHRISTUS Health policies and procedures, including HIPAA confidentiality, quality and safety standards, infection control, and the CHRISTUS Mission and Code of Ethics.

Requirements

High school diploma or equivalent.
At least three years of experience in a health care organization.
Ability to operate a 10-key calculator by touch, telephone, computer, copier, and fax machine.
Excellent interpersonal and communication skills.
Good math knowledge.

Nice To Haves

Knowledge of managed care.
Some college.
Advanced ICD-9 and CPT coding skills.
Experience with charge posting or collections.

Responsibilities

Maintains the flow of patient check-in and verifies demographic and insurance information for entry into the computer database.
Ensures patient account information is accurate and responds in a timely manner to CBO requests for patient account corrections or maintenance.
Assists with answering phones, taking messages, and responding to patient and staff inquiries.
Schedules patient appointments according to physician guidelines, clinician templates, and office scheduling policies.
Collects time-of-service payments and prior balances, and arranges payment plans when requested.
Checks in patients, verifies and updates information in medical records, and assists patients with completing required forms.
Assists the front office lead or supervisor with administrative duties, including front-end duties, denials, work queues, and correcting errors to support clean claims.
Screens visitors and responds to routine requests for information.
Follows CHRISTUS Health HIPAA guidelines to prevent or detect unauthorized disclosure of protected health information and maintains strict confidentiality.
Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection-control standards.
Performs responsibilities consistently with the CHRISTUS Mission and Code of Ethics, supports cultural diversity objectives, and adheres to the CHRISTUS Service Guarantee.
Performs other related work as assigned by leadership.