Clinic Patient Representative Senior - Primary Family Med

CHRISTUS Health•Shreveport, LA

About The Position

The Clinic Patient Representative Senior greets, instructs, directs, and schedules patients and visitors and serves as a liaison between patients and medical support staff. The role supports clinic operations through patient check-in, scheduling, insurance verification, referrals, payment collection, and administrative assistance. It may also include other duties within the clinic. The representative maintains patient account accuracy and confidentiality, communicates with patients and staff, and supports front-office workflows and clean claims. The position follows CHRISTUS Health policies and procedures, HIPAA requirements, the CHRISTUS Mission and Code of Ethics, and the organization’s cultural diversity objectives and Service Guarantee. Other related work may be assigned by leadership.

Requirements

High school diploma or equivalent.
Three or more years of experience in a health care organization.
Ability to operate a 10-key calculator by touch, telephone, computer, copier, and fax machine.
Excellent interpersonal and communication skills.
Good math knowledge.

Nice To Haves

Knowledge of managed care.
Some college.
Advanced ICD-9 and CPT coding skills.
Experience with charge posting or collections.

Responsibilities

Maintain the flow of patient check-in and verify demographic and insurance information, entering it into the computer database.
Ensure information in patient accounts is accurate.
Answer phones, take messages, and assist with patient and staff inquiries.
Respond to CBO requests for patient account corrections or maintenance in a timely manner.
Schedule patient appointments according to physician guidelines, clinician templates, and office scheduling policies.
Collect time-of-service payments and prior balances, and arrange payment plans when requested.
Check in patients and verify and update required information in medical records.
Assist patients with completing necessary forms.
Assist the front office lead or supervisor with administrative duties, including front-end duties, denials, work queues, and correcting errors to ensure clean claims.
Screen visitors and respond to routine requests for information.
Follow HIPAA guidelines to prevent or detect unauthorized disclosure of protected health information and maintain strict confidentiality.
Use oral and written communication skills to convey ideas clearly and positively, consistent with the CHRISTUS Mission.
Maintain CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection-control requirements.
Perform responsibilities consistent with the CHRISTUS Mission and Code of Ethics, supporting CHRISTUS Health’s cultural diversity objectives and Service Guarantee.
Perform other related work assigned by leadership.