Clinic Patient Representative Lead - Specialty OB GYN
About The Position
Serves as a liaison between the manager, associates, and patients. The role is responsible for assigning work and scheduling assigned staff, training and orienting staff according to established policies and procedures, and assisting with staff performance evaluations and coaching. The lead informs the manager about staff performance concerns and patient or operational issues. The position may also involve managing inventory and ordering office or medical supplies. Additional duties include processing and entering charge information into a database, completing billing processes and distributing billing information, verifying insurance benefits, assisting with referrals, and potentially preparing checks for deposit.
Requirements
- High school diploma.
Responsibilities
- Serve as a liaison between the manager, associates, and patients.
- Assign work and schedule assigned staff.
- Train and orient assigned staff in accordance with established policies and procedures.
- Assist with evaluating assigned staff performance and participate in coaching sessions.
- Inform the manager of performance issues involving assigned staff.
- Inform the manager of patient and operational issues.
- May manage inventory and order office and/or medical supplies.
- Process and enter charge information into a database.
- Complete the billing process and distribute billing information.
- Verify insurance benefits and assist with referrals.
- May prepare checks for deposits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
