Clinic Patient Care Tech - Clear Lake and Sheffield locations

Trinity Health•Clear Lake, IA

12d•Onsite

About The Position

The Clinic Patient Care Technician (PCT) provides essential support to physicians, advanced practice providers, and nursing staff by performing delegated clinical and administrative tasks that facilitate patient care and clinic operations. Under direct supervision, the PCT assists with rooming patients, obtaining vital signs, collecting basic health data, performing point-of-care testing, and supporting minor procedures. The role also helps maintain a safe and organized environment by maintaining exam rooms, managing supplies, and ensuring proper documentation in the electronic health record. The PCT contributes to patient flow, experience, and quality of care in alignment with the clinic’s mission, values, and standards of excellence. This is a full-time day position starting at 7:45 AM, with a variable half day off depending on provider and patient schedules. Shifts are split between the Clear Lake and Sheffield clinics.

Requirements

Must be at least 16 years of age.
High school diploma or GED.
Completion of one of the following: MercyOne Patient Care Tech training program; 75-hour or 120-hour Certified Nursing Assistant (CNA) program; 136-hour certified Emergency Medical Technician (EMT) program; accredited Medical Assistant program; accredited Radiography Technology program for limited radiography with valid State of Iowa Limited Radiographer Certification; or currently enrolled in an RN program with successful completion of the first semester.
Basic Life Support (BLS) for Healthcare Providers certification from AHA or Red Cross, live class only, obtained within 60 days of hire and maintained.
Proof of completion of Mandatory Reporter training for Child and Dependent Adult Abuse within six months of hire, renewed every five years.
Proficiency in basic computer skills, including Windows, web-based navigation, email, and MS Office.
Ability to work with diverse groups of people in a collaborative, shared leadership environment.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Room patients and, under provider supervision, collect and document vital signs, chief complaints, pain levels, allergies, fall risk, and basic health history.
Assist with office duties, including registration, scheduling, referrals, copying, filing, and records retrieval.
Open clinical notes and prepare exam rooms with necessary supplies and equipment.
Assist providers with minor procedures and patient care tasks appropriate to the patient’s age and condition.
Recognize urgent or emergency needs and initiate appropriate emergency procedures.
Observe and report changes in patient condition, behavior, or status to the provider or nurse.
Collect and process basic laboratory tests, such as EKGs and glucometer tests, using proper aseptic techniques.
Perform laboratory functions according to collection, processing, and documentation policies.
Retrieve laboratory results, radiology reports, and medical records for provider review.
Complete and submit charge tickets in the electronic health record; identify billable supplies and services and obtain required documentation, such as an ABN.
Schedule patient appointments, laboratory and diagnostic tests, and referrals; review test preparation instructions with patients and refer them to an RN or provider for further education.