Patient Access Representative

CALDWELL COUNTY HOSPITAL INC•Princeton, KY

22d•Onsite

About The Position

To greet and register all incoming patients arriving at the registration area, verifying necessary information and collecting all up-front payments. To handle booking of appointments for providers within the office, both by phone and in person, relaying necessary messages, and coordinating efforts with providers and assistants. Works closely with providers, nursing staff, families, visitors and administration.

Requirements

High school graduate or equivalent required.
Typing skills of 25 wpm and previous Computer knowledge required.
One year of related work experience required.
Excellent guest service, communication and multi-tasking skills required.

Nice To Haves

Knowledge of Word and Excel programs preferred.

Responsibilities

Registration of Patients: Greets patients arriving at registration in a prompt, courteous and friendly manner. Verifies demographics. Collects insurance information. Collects up-front and account payments. Informs self-pay patients of the self-pay policy and collects payment before service.
Day-End Duties: Tallies all receipts taken during the day and charge tickets. Prepares daily deposit. Checks and balances cash drawer; maintains no overages or shortages. Secures the building by making sure all doors are locked and sets the alarm system.
Financial Counseling: Read AR to assist patients making payments on their account.
Appointments: Schedules appointments according to provider’s protocol. Obtains correct patient information. Accurately enters appointments in the system. Offers alternatives when not able to accommodate Patients. Serves as message relay between patients and providers.
Greeting of Patients: Greets patients arriving at reception desk in a prompt, courteous, and friendly manner. Obtains correct medical record for each patient visit. Initiates charge tickets for each patient visit.
Messages: Obtains patient’s name, date of birth and phone number. Takes concise accurate messages. Lists pharmacy and pharmacy’s phone number when medication is to be phoned in. Promptly relays messages to appropriate provider.
Days-End Duties: Tallies number of patients registered daily and tickets. Shuts down PC properly. Remains until all patients have been taken to exam rooms.
Dress Code: Adheres to departmental dress code. Neat and professional in attire.
Telephone Etiquette: Answers promptly. Shows interest and concern. Pleasant voice. Handles calls in a helpful and efficient manner.
Waiting Area: Reports problems or irregularities to supervisor. Monitors area, coordinates movement of patients. Keeps waiting room neat and orderly.
Provides coverage in the absence of other employees as needed.
Other duties or assignments as requested.
Assists supervisor when needed.
Computer System: Moves through system efficiently. Follows appropriate protocol for all computer functions.
Attendance: When absent from work follows protocol in reporting absence.
Performs other duties as assigned.
Assists supervisor when needed.
Maintain a safe work environment and adheres to safety standards established by office policy.
Makes every effort to correct or report safety hazards and potentially unsafe working conditions to the supervisor.
Observes and adheres to all policies related to safety, body mechanics, electrical safety, and infection control, etc.
Consistently projects a professional image through attire, conduct, and personal grooming and overall attitude.
Consistently communicates positive guest relation’s behavior by showing interest, concern, appreciation, respect, and empathy when in contact with visitors, patients, families, vendors, physicians, and co-workers.
Maintains the strictest of confidentiality by maintain the confidentiality of a patient’s medical condition, medical records, and other important information. This includes maintaining and enforcing the confidentiality of information and/or knowledge of employees’ records, activities, and information about Caldwell Medial Associates, which may be acquired through normal work duties or by accident and may be viewed as sensitive or confidential.
When in doubt, employee will always ask the appropriate supervisor for guidance.
Comply with all Caldwell Medical Associates personnel and department policies and procedures.