Clinic Operations Coordinator - Boston

Link Health Patient Navigators•Boston, MA

20h•Hybrid

About The Position

The Clinic Operations Coordinator is a paid, part-time position based in Boston, MA. This is a hybrid role designed for emerging health equity leaders who are ready to gain real leadership experience at the intersection of community health, public benefits navigation, and healthcare systems. This is not a passive learning opportunity; you will lead a team, manage clinic sites, and drive measurable outcomes from day one. This role sits within Link Health’s Clinic Operations team and serves as the on-the-ground coordinator for in-clinic work. The Coordinator oversees the team, manages clinical relationships, and ensures enrollment goals are consistently met. Link Health’s Theory of Change Link Health actively seeks to assist eligible people in the navigation and enrollment in benefit programs that address crucial needs like affordable internet, food access, healthcare support, and housing resources. We use community-centered approaches that leverage data, technology, and partnerships to connect underserved populations to the benefits available to them for improved economic stability and health outcomes.

Requirements

Must live in Boston for the full duration of the position
Must pass an informal Spanish fluency assessment (DELE B2 level)
Must have reliable transportation to and from clinics, universities, and partner sites
This position is open to post-baccalaureate students, medical students on a gap year, and concurrent graduate students who are committed to the full 12-month term.

Responsibilities

Directly manage clinic workflows through weekly site visits; identify operational bottlenecks and implement real-time solutions to improve patient-provider interactions
Oversee Senior Patient Navigators; ensure they are prepared for clinic shifts and effectively manage their teams of patient navigators
Conduct weekly check-ins with Senior Patient Navigators to assess team readiness, support team dynamics, and maintain quality standards
Serve as the lead point of contact for clinical sites; provide direct oversight and mentorship to a multi-tiered team of 25–30 navigators
Identify and communicate operational needs to the executive team; ensure resources are in place for team success
Design and maintain a centralized project management system via Asana to coordinate multi-site logistics and track program milestones
Participate in weekly executive team calls; share updates and contribute to strategy
Spend 2–3 afternoons per week onsite in Boston-based clinics providing hands-on leadership and direct patient support (approximately 3 hours per shift)
Interact with patients and clinic staff in both English and Spanish
Serve as a Senior Patient Navigator directly when needed, providing hands-on support to patients in benefit enrollment
Other duties assigned that support the mission and strategic plan of the organization
Hitting weekly enrollment goals; bi-weekly check-ins in clinic; regular communication with partners; managing day-to-day clinic needs; Demos; Department of Transitional Assistance (DTA) logs, audits, and reporting
Biweekly eligibility review; living benefits matrix shared with team; addressing low enrollment challenges and policy changes
Understanding program changes and communicating updates to other teams; ensuring navigators have accurate, current information
Weekly/bi-weekly 1:1s with Senior PNs; team huddle + async updates; coaching and accountability
Email; reporting, prep and response to emerging needs; relationship building in Boston; other duties as assigned