Logistic Coordinator - Boston

Biocair•,

2d•$24 - $29•Onsite

About The Position

We’re seeking a detail-driven and customer-focused Logistics Coordinator to join our Operations team in Raleigh where you’ll be at the heart of our logistics operation—ensuring shipments are accurately planned, executed on time, and communicated clearly to customers. Your day will involve coordinating shipments, resolving issues before they escalate, and proactively communicating updates that build customer trust. By ensuring accuracy, compliance, and efficiency, you will play a key role in delivering time-sensitive logistics solutions that directly impact customer success and business performance. You’ll work closely with internal teams and external partners in a collaborative and fast-paced environment, to deliver seamless logistics solutions, while proactively managing issues and maintaining high standards of data accuracy and compliance.

Requirements

Proven customer service or client relationship experience
Strong attention to detail and data accuracy
Ability to manage multiple priorities and deadlines
Excellent communication and stakeholder coordination skills
Problem-solving mindset with ability to resolve issues independently
Comfortable working with systems (TMS, CRM, MS Office)
Applicants must have the right to work in the United States.

Nice To Haves

Experience in logistics/freight forwarding within the life sciences / pharmaceutical industry is desirable
Familiarity with customs, dangerous goods, or shipping compliance would be helpful

Responsibilities

Ensure shipment data is entered accurately and compliantly to enable smooth global transportation
Coordinate shipments end-to-end, working across internal teams and external partners to deliver on time
Communicate proactively with customers to provide updates, resolve issues, and enhance their experience
Monitor and manage shipment execution, identifying risks and acting quickly to resolve delays
Capture and manage shipment deviations, ensuring transparency of costs and operational impacts
Maintain accurate records and documentation to support compliance and operational excellence
Support continuous improvement by identifying inefficiencies and contributing to better processes