Clinic Operations Coordinator

Detroit Recovery Project • Detroit, MI

12h • Onsite

About The Position

Detroit Recovery Project (DRP) is a Certified Community Behavioral Health Clinic (CCBHC) that provides integrated behavioral health and recovery support services for individuals experiencing mental health and substance use challenges. Through a whole-person approach to care, we help individuals build sustainable recovery and improved quality of life. Our recovery ecosystem focuses on five key areas: Health & Wellness Spirituality Employment Education & Training Family & Recovery Support. Detroit Recovery Project is seeking a Clinical Operations Coordinator to support the day-to-day operations of our Integrated Health Clinic. This position serves as the operational lead for front desk functions and patient flow while helping ensure an exceptional experience for persons served, visitors, providers, and staff. The Clinical Operations Coordinator will work closely with the VP of Integrated Health and clinic staff to support efficient clinic operations, oversee front desk workflows, assist with patient access and scheduling processes, and help maintain a welcoming, professional environment. This is an excellent opportunity for an experienced healthcare professional who enjoys balancing administrative leadership, patient service, and clinic operations.

Requirements

• High School Diploma or GED required
• Minimum of two (2) years of experience in a healthcare, medical office, behavioral health, or outpatient clinic setting
• Previous supervisory or lead experience preferred
• Experience with Electronic Medical Records/Electronic Health Records required
• Strong customer service, communication, organizational, and problem-solving skills
• Proficiency in Microsoft Office Suite

Nice To Haves

• Associate degree in Healthcare Administration, Business Administration, or a related field preferred
• Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) credential preferred
• Experience with NextGen EHR strongly preferred
• Valid Michigan Driver's License preferred

Responsibilities

• Coordinate day-to-day clinic operations and front desk workflow
• Provide day-to-day oversight, training, and support to front desk staff
• Assist with onboarding, coaching, and performance feedback for front desk staff.
• Monitor patient scheduling, registration, check-in, and check-out processes
• Ensure accurate demographic, insurance, and patient information is maintained within the electronic health record
• Support patient flow and clinic efficiency initiatives
• Assist with resolving patient concerns and operational issues
• Collaborate with providers, leadership, and support staff to ensure quality service delivery
• Assist with obtaining vital signs and basic clinical support duties when qualified and within certification scope
• Maintain clinic supplies and support overall office operations
• Assist with chart preparation, scanning, filing, and record management
• Support compliance with HIPAA, organizational policies, and regulatory requirements
• Participate in staff meetings, trainings, and quality improvement initiatives

Benefits

• Front-loaded PTO
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Student Loan Forgiveness opportunities, including PSLF and eligible HRSA programs
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED