About The Position
A US-based primary care company is building a new model of locally rooted, independent practices. They are looking for a Clinic Operations Coordinator to serve as the virtual front desk and keep patient operations running smoothly. The company is launching multiple net-new independent practices, with initial practitioners already signed and additional providers in contracting. At this stage, early patient experience is the growth engine—responsive, reliable operations directly shape reviews and clinic momentum. Day-to-day, the role answers and routes inbound calls, manages patient scheduling, monitors email and text communication, and executes EHR workflows for refills, referrals, and documentation follow-ups. Success means no missed calls, no dropped follow-ups, and clean monthly performance reporting that protects clinician time and builds durable patient trust.
Requirements
- 2+ years in a medical front desk, clinic coordinator, care coordination, or patient support role
- Hands-on experience operating an EHR system, including tasking for medication refills, referrals, and documentation follow-ups
- Proven experience managing high-volume inbound patient communication across phone, email, and text
- Experience running patient scheduling workflows (new appointments, reschedules, confirmations, cancellations)
- Ability to pull and format monthly practice performance reports from an EHR
- C1+ English (CEFR) for patient-facing voice and written communication
Nice To Haves
- Direct experience with Athena/Athenahealth workflows and reporting
- Experience with Dialpad or a comparable VoIP clinic phone system
- Experience supporting multiple providers or practices concurrently (multi-queue operations)
- Background supporting primary care, family medicine, or outpatient clinics
Responsibilities
- Answer and route inbound calls
- Manage patient scheduling
- Monitor email and text communication
- Execute EHR workflows for refills, referrals, and documentation follow-ups
- Pull and format monthly practice performance reports from an EHR
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
