Remote Operations Coordinator

PuroClean Disaster Restoration of Charleston

12h•Remote

About The Position

PuroClean of Charleston is a fast-growing property restoration company serving homeowners and businesses throughout the Charleston area. When water, fire, mold, or other property damage occurs, our customers rely on us during one of the most stressful times in their lives. We’re looking for a highly organized, customer-focused Operations Coordinator to serve as the central point of coordination for our customers, field team, project managers, and insurance partners. This person keeps jobs moving, communication flowing, and documentation accurate from the first customer call through project completion. If you enjoy bringing order to fast-moving situations, solving problems, and delivering exceptional customer service, we’d love to meet you.

Requirements

3+ years of experience in operations, office management, customer service, administrative support, scheduling, or a similar role.
Outstanding organizational skills and exceptional attention to detail.
Excellent written and verbal communication skills.
Strong customer service mindset with a calm, professional approach during stressful situations.
Comfortable working independently in a remote environment while taking ownership of responsibilities.
Strong computer skills and the ability to quickly learn new software platforms.

Nice To Haves

Experience in restoration, construction, insurance, property management, or another service-based industry is preferred.
Experience with DASH, Cotality, Symbility, Xactimate, Xanalysis, or similar restoration software is a plus, but not required.

Responsibilities

Answer incoming customer calls with professionalism, empathy, and urgency.
Gather initial job information and ensure every customer receives a prompt, seamless experience.
Serve as the primary point of communication between customers, technicians, project managers, insurance agents, and adjusters.
Provide proactive updates throughout the restoration process so customers always know what to expect.
Create and maintain accurate customer and job records within company systems.
Monitor active jobs to ensure documentation is complete, deadlines are met, and projects continue moving forward.
Coordinate work authorizations, invoices, customer signatures, and insurance documentation.
Review job files for completeness and follow up with team members when information is missing.
Maintain organized digital records throughout the life of every project.
Prepare reports and maintain project tracking for leadership.
Help identify opportunities to improve internal processes and create greater operational efficiency.
Support the leadership team with additional operational and administrative responsibilities as needed.