Now Hiring: Clinic Office Manager, QA (Floater) – Join a Growing, High-Impact Practice with Benefits Included!

Los Angeles Center for Ear Nose Throat and Allergy • Los Angeles, CA

3d • Hybrid

About The Position

If you thrive in variety, leadership, and impact-driven work, this is YOUR role! Step into a key position shaping smooth, high-performing clinic operations where your work truly matters—plus enjoy a strong benefits package as part of a growing, high-impact practice. Job Summary: We are seeking an experienced and adaptable Clinic Office Manager, Quality Assurance (Floater) to support clinic operations across departments while ensuring quality standards are consistently maintained. This role will function as a floating manager, assisting with operational needs, resolving clinic issues, supporting Personal Injury (PI) cases and workflows, and conducting quality assurance audits for both clinical and front office teams.

Requirements

• Previous experience in clinic management, healthcare operations, or quality assurance required.
• Strong knowledge of clinical and front office workflows.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work independently and adapt in a fast-paced environment.
• Strong attention to detail and organizational skills.

Nice To Haves

• Experience working with Personal Injury (PI) cases or related processes preferred.
• Experience auditing workflows and monitoring staff performance preferred.

Responsibilities

• Serves as a floating clinic manager to support multiple departments and assist with day-to-day operational issues.
• Address patient concerns, operational challenges, and staffing support needs as they arise.
• Conduct quality assurance audits on clinic workflows, processes, and staff performance.
• Assist leadership with maintaining accountability, compliance, and operational consistency across clinic locations.
• Ensure clinic staff are following established policies, procedures, and operational standards.
• Audit Medical Assistant (MA) workflows, documentation, patient flow, and adherence to clinic protocols.
• Evaluate front desk and reception operations to ensure efficiency, professionalism, and excellent patient service.
• Monitor and review phone calls for communication quality, scheduling accuracy, and customer service standards.
• Assist with Personal Injury (PI) case workflows, coordination, documentation oversight, and operational support as needed.
• Identify workflow gaps and implement process improvement recommendations.
• Provide coaching, feedback, and support to clinical and administrative staff based on audit findings.
• Own clinic quality assurance program across assigned locations
• Develop audit tools, scorecards, and reporting dashboards
• Prepare audit summaries, trend analyses, and executive reporting
• Present findings and recommendations to leadership
• Maintain documentation of audits, action plans, and improvement outcomes
• Investigate service failures and patient complaints
• Ability to provide on-site leadership support across multiple locations
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO) + Sick Time
• Ancillary benefits including Pet Insurance and Accidental & Critical Illness Coverage and MORE!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed