Now Hiring: Clinic Office Manager, QA (Floater) – Join a Growing, High-Impact Practice with Benefits Included!

Los Angeles Center for Ear, Nose, Throat and Allergy • Los Angeles, CA

4d • $72,000 - $85,000 • Hybrid

About The Position

This role is for an experienced and adaptable Clinic Office Manager, Quality Assurance (Floater) to support clinic operations across departments while ensuring quality standards are consistently maintained. The position functions as a floating manager, assisting with operational needs, resolving clinic issues, supporting Personal Injury (PI) cases and workflows, and conducting quality assurance audits for both clinical and front office teams. The ideal candidate thrives in variety, leadership, and impact-driven work within a growing, high-impact practice.

Requirements

• Previous experience in clinic management, healthcare operations, or quality assurance required.
• Strong knowledge of clinical and front office workflows.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work independently and adapt in a fast-paced environment.
• Strong attention to detail and organizational skills.

Nice To Haves

• Experience working with Personal Injury (PI) cases or related processes preferred.
• Experience auditing workflows and monitoring staff performance preferred.

Responsibilities

• Serves as a floating clinic manager to support multiple departments and assist with day-to-day operational issues.
• Address patient concerns, operational challenges, and staffing support needs as they arise.
• Conduct quality assurance audits on clinic workflows, processes, and staff performance.
• Assist leadership with maintaining accountability, compliance, and operational consistency across clinic locations.
• Ensure clinic staff are following established policies, procedures, and operational standards.
• Audit Medical Assistant (MA) workflows, documentation, patient flow, and adherence to clinic protocols.
• Evaluate front desk and reception operations to ensure efficiency, professionalism, and excellent patient service.
• Monitor and review phone calls for communication quality, scheduling accuracy, and customer service standards.
• Assist with Personal Injury (PI) case workflows, coordination, documentation oversight, and operational support as needed.
• Identify workflow gaps and implement process improvement recommendations.
• Provide coaching, feedback, and support to clinical and administrative staff based on audit findings.
• Own clinic quality assurance program across assigned locations
• Develop audit tools, scorecards, and reporting dashboards
• Prepare audit summaries, trend analyses, and executive reporting
• Present findings and recommendations to leadership
• Maintain documentation of audits, action plans, and improvement outcomes
• Investigate service failures and patient complaints
• Ability to provide on-site leadership support across multiple locations
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO) + Sick Time
• Ancillary benefits including Pet Insurance and Accidental & Critical Illness Coverage and MORE!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed