Clinic Office Assistant

FirstHealth of the Carolinas, Inc. • UNAVAILABLE, UNAVAILABLE

5h

About The Position

The Clinic Office Assistant supports clinic operations by managing patient communications, scheduling, registration, insurance information, check-in and check-out, coding, payment posting, and financial reconciliation. The role requires experience with practice management systems, office automation skills, knowledge of CPT and ICD-10 coding and insurance reimbursement, strong interpersonal and verbal communication, organization, and a commitment to excellent customer service. FirstHealth values diversity, equity, and inclusion and works to foster a culture where team members feel valued, connected, treated fairly and safely, and where differences are respected and supported.

Requirements

• Experience with practice management systems.
• Office automation skills.
• Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement.
• Strong interpersonal and verbal communication skills.
• Good organizational skills.
• Commitment to and demonstration of excellent customer service when dealing with all types of customers.
• High school graduation.
• Three years of experience in a physician’s office with medical billing experience may be accepted in lieu of formal training.

Nice To Haves

• One year of technical college or certification is preferred.

Responsibilities

• Answer phones, route calls, or take accurate messages; respond with urgency to patients’ levels of distress and triage basic patient care needs by generating a telephone encounter when appropriate.
• Schedule patient appointments; register new patients and maintain accurate, up-to-date demographic and insurance information for all patients.
• Follow policies and regulations related to privacy notifications, Medicare secondary payer requirements, signed demographic registrations, consent to treat minors, and MSPQ.
• Identify barriers to communication.
• Verify insurance eligibility and scan insurance cards and photo identification.
• Check patients in and/or out appropriately and use ICD-10 and CPT codes accurately.
• Post payments accurately and in accordance with policy.
• Reconcile financial data accurately and in compliance with clinic policy at the end of the day and end of the month.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED