Clinic Office Assistant

FirstHealth of the Carolinas, Inc.•Sanford, NC

About The Position

The Clinic Office Assistant supports clinic operations through patient communication, appointment scheduling, registration, insurance verification, check-in and check-out, medical coding, payment posting, and financial reconciliation. The role requires experience with practice management systems, office automation skills, knowledge of CPT and ICD-10 coding and insurance reimbursement, strong interpersonal and verbal communication skills, and good organizational skills. The assistant is expected to provide excellent customer service to all types of customers and respond with urgency to patients’ level of distress.

Requirements

Experience with practice management systems.
Office automation skills.
Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement.
Strong interpersonal and verbal communication skills.
Good organizational skills.
Commitment to and demonstration of excellent customer service when dealing with all types of customers.
High school graduation.
Three years of experience in a physician’s office with medical billing experience may be accepted in lieu of formal training.

Nice To Haves

One year of technical college or certification is preferred.

Responsibilities

Answer phones, route calls, and take accurate messages; respond with a sense of urgency to patients’ level of distress and triage basic patient care needs by generating a telephone encounter when appropriate.
Manage patient appointment scheduling.
Register new patients and maintain accurate, current demographic and insurance information for all patients.
Follow policies and regulations for privacy notifications, Medicare secondary payer questionnaires, signed demographic registrations, consent to treat minors, and related requirements.
Identify barriers to communication.
Verify insurance eligibility and scan insurance cards and photo IDs.
Check patients in and/or out for visits appropriately.
Use ICD-10 and CPT codes accurately and appropriately.
Post payments accurately and according to policy.
Reconcile financial data correctly and in compliance with clinic policy at the end of the day and end of the month.