Clinic Office Assistant

St. John's University•Queens Campus, NY

13h•Onsite

About The Position

The Center for Psychological Services is the primary training site for the psychology graduate programs in Clinical and School Psychology at St. John’s University. The primary responsibilities of this position will include the oversight of the reception features of the front desk area of the Center for Psychological Services, a fully functional mental health clinic. This role is complex and requires meticulous thought, organization, planning, problem solving, and attention to detail. The position requires multilingual applicant fluent in English and Spanish. The clinical office assistant must provide courteous service to clients, student-therapists, faculty, and University administrators and is responsible for the efficient handling of front desk functions, including the oversight of all undergraduate student workers who provide front desk support. Evening hours and schedule flexibility are required.

Requirements

High school diploma or equivalent is required.
Associates degree is required
3 years+ experience in a medical/mental health office is necessary
Knowledge of HIPAA practices required
Excellent communication skills (written and verbal)in both English and Spanish
Must be accurate, organized, and detail oriented
Excellent problem solving and planning skills
Discretion and tact in handling confidential information
Proficient in Microsoft Excel, Word, and Outlook

Responsibilities

Oversee the efficient running of front desk/Center functions
Register clients at the time of appointment, collect fees, and issue receipts; notify therapists of client arrival
Schedule and track all client appointments using Center’s electronic record system
Process mailings of clinical information
Distribute, track and monitor all testing kits
Classify, index, and oversee the maintenance of client records
Maintain office equipment
Track accounts payable and accounts receivable (as needed)
Maintain Center calendar and schedules
Liaison with other University staff for the optimal functioning of the Center
Oversee and trouble shoot physical plant concerns
Monitor and replenish inventory of office supplies and center needs
Supervision of undergraduate student workers (depending on qualifications)
Maintain standard operating procedures in compliance with Center, University, State and Federal regulations
Other duties as assigned