Clinic Medical Assistant - Per Diem

Okanogan County Public Hospital District #3•Omak, WA

11d•$24 - $36•Onsite

About The Position

The Clinic Medical Assistant is responsible for greeting patients, visitors, physicians, and staff in a courteous and professional manner, responding with empathy and positive interpersonal skills. This role requires reporting for scheduled shifts on time and in proper attire, managing breaks effectively, and varying work schedules to meet departmental needs. The Medical Assistant must adhere to hospital attendance policies, wear I.D. badges visibly, and protect access badges. They are expected to attend and participate in meetings, stay informed of communications, and identify their own educational needs to maintain appropriate skill levels. A commitment to cooperation and professionalism is essential, along with assisting all individuals in a professional and courteous manner. Promoting diversity and inclusion, maintaining an atmosphere of cooperation and teamwork, and demonstrating a willingness to resolve conflicts are key aspects of this role. Adherence to HIPAA and all applicable privacy laws is mandatory. The Medical Assistant must follow Infection Control procedures, including standard precautions and the use of personal protective equipment, and adhere to isolation procedures as applicable. They must also be familiar with and adhere to environmental care standards, including safety policies, MSDS sheets, hazardous material procedures, and various safety codes (Code Blue, Code Gray, etc.). Knowledge of security issues is also required. The Medical Assistant must be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies, as well as the collective bargaining agreement (Union Contract) of the UFCW 21 and Mid-Valley Hospital. This position requires the ability to adapt to varied age-specific patient populations, though non-clinical personnel have no direct responsibility for patient assessment or treatment, the ability to communicate with patients of all ages is necessary.

Requirements

Current Washington State Medical Assistant License
CPR certified
Minimum math ability: Ability to add, subtract, multiply and divide all units of measure; to perform the four operations with like or common decimal fractions; to compute ratio, rate and percent; to draw and interpret bar graphs; to perform arithmetic operation involving all American monetary units.
Minimum language ability: Read: Ability to read safety rules, instructions in the use and maintenance of shop tools and equipment, and methods and procedures in mechanical drawing and layout work. Write: Ability to write reports and essays with proper format, punctuation, spelling and grammar, using all parts of speech.
Amount of training, either on-the-job or formal education, usually associated with this occupation in addition to the reasoning, math and language abilities detailed above.

Nice To Haves

One year experience in clinical patient care.
The willingness to learn under pressure in a fast paced environment and the ability to maintain professional composure under stress
Excellent communication skills - the ability to communicate clearly and effectively with people of diverse backgrounds and educational levels; i.e. patients, families, employees, physicians, etc.

Responsibilities

Greets all patients, visitors, physicians, and other staff members in a courteous, respectful and professional manner at all time.
Responds to all patients with empathy and positive interpersonal skills at all times.
Reports for scheduled shift on time and prepared to assume responsibilities.
Reports to work in proper uniform/attire.
Leaves for meal break on time and returns on time.
Varies work schedule to meet the needs of the department.
Ensures the department manager has approved all scheduled overtime.
Seek supervisor approval before working beyond scheduled hours that will result in overtime.
Schedules all time off with supervisor’s approval.
Strictly adheres to hospital attendance/tardiness policies 100% of the time.
Performs all duties as assigned.
Wears I.D. badge in a visible location at all times on hospital property.
Protects I.D. and access badge and reports any issues or loss immediately to supervisor or to the Human Resource Department.
Attends and participates in meetings and is responsible for information communicated at meetings and in email.
Attends all mandatory in service on a timely basis as scheduled.
Participates as an active team member at staff meetings.
Reads communications and acts upon in a positive and informative manner.
Identifies own educational needs and maintains appropriate skill level through educational opportunities.
Exercise a commitment to practicing behaviors that are in agreement with the spirit of cooperation and reflect the values described in the Code of Mutual Respect and Professionalism.
Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.
Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees.
Actively promote diversity and inclusion across organization for both patients and coworkers while avoiding any language or actions considered to be discriminatory or derogatory regarding race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.
Assists in maintaining an atmosphere of cooperation and teamwork with other departments and community partners.
Demonstrates a genuine willingness to prevent or resolve inter-personal conflicts.
Demonstrates the ability to participate in and/or implement team decisions.
Adheres to HIPAA and all applicable privacy laws at all times, only sharing information on a “need to know” basis.
Follows Infection Control procedures at all times.
Strictly adheres to standard precautions by adhering to the usage of personal protective equipment when handling blood or body fluids.
Washes hands and other skin surfaces with soap and water thoroughly and often in an effort to control spreading of germs within the department and facility.
Adheres to isolation procedures at all times as applicable.
Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures, and safety codes.
Demonstrates adequate knowledge of security issues, i.e. personal protection, protection of personal and hospital property.
Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies.
Be familiar with the collective bargaining agreement (Union Contract) of the UFCW 21 and Mid-Valley Hospital.
Demonstrates the ability to adapt to varied age-specific patient populations.
Obtains work assignment from MD at the beginning of shift and coordinates patient care along with his/her team leader throughout the shift.
Notifies team leader of changes in patient condition.
Handles all requests with a positive attitude at the time the request is made.
Cooperates with team members in a constructive and supportive manner.
Demonstrates ethical conduct and practices in carrying out delegated duties within scope of practice.
Has strong knowledge base of scope of practice, demonstrates ability to function within the scope of practice.
Understands principles of asepsis.
Assists in care for all types of patients, i.e., pediatric, psychiatric, geriatric, orthopedic, medical, surgical, and cardiac.
Takes accurate vital signs of patients.
Documents vitals in EMR system.
Rooms patients as necessary for each appointment.
Assists in collection of specimens needed for lab work ups.
Must keep competencies up to date.
Cleans and stores instruments as directed.
Takes specimens to laboratory along with completion of appropriate paperwork as needed.
Restocks linens and standard supply items in all rooms.
Wipes clean/sanitizes all surfaces related to patient care areas and as directed.
Checks refrigerator temp and documents.
Assists in set up of simple procedures and exams.
Maintains ongoing communication between nursing and medical staff about their patient observations and voices needs of patients.
Fields requests for patient comfort and updates on completion of care relating their objective observations to the MD and/or RN managing the care of the patient.
Performs simple dressings under supervision and direction of MD using clean technique.
Performs HCA duties under the direction of the MD as directed based on the category of HCA the MA is licensed.
Assists patients with crutches, fitting, splinting, and gait training.
Assists patients with dressing and un-dressing.
Assists patients with toileting, hygiene, skin care.
Assists patients with ambulation as needed - transferring to wheelchair.
Stays with confused patients and children, as needed and directed by the MD and/or RN caring for the patient.
Weighs patients as directed by MD caring for patient.
Participates in safety, disaster and fire protection programs.
Follows normal chain of command.
Identifies self as the Medical Assistant with encounters of all patients.
Reports for scheduled shift on time and prepared to assume responsibilities:
Reports for work in proper uniform or attire.
Leaves for meal break on time and returns on time.
Varies work schedule to meet the needs of the department.
Ensures the Administrator prior to working has approved all overtime.
Schedules all time off with Administrator’s approval.
Strictly adheres to clinic attendance/tardiness policies 100% of the time.
Performs all duties as assigned.
Wears I.D. badge in a visible location at all times on Clinic property.
Complies with organizational policies and procedures regarding sick leave and annual leave.
Completes employee time and attendance records timely and accurately.
Maintains personal hygiene standards per clinic policy.
Completes assigned work load in an accurate and timely manner
Attends and participates in meetings and is responsible for information communicated in meetings.
Attends all mandatory in-services on a timely basis as scheduled.
Participates as an active team member in all staff meetings.
Reads communications and acts upon in a positive and informative manner.
Assists all patients, family members, physicians, visitors and employees in a professional and courteous manner.
Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees.
Assists in maintaining an atmosphere of cooperation with other departments and allied professionals.
Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
Demonstrates the ability to participate in and/or implement team decisions.
Actively participates in and encourages actions that promote good public relations with patient’s families, visitors, and the community.
Works together in a spirit of teamwork.
Shares information on a “need to know” basis.
Communicates, cooperates, and performs related duties with other members of the department, physicians and other staff in a courteous and efficient manner to achieve overall clinical goals and objectives.
Interacts cooperatively with others to contribute and maintain a positive work environment and team building efforts.
Follows the normal chain of command.
Protects the confidentiality of the organization records and activities.
Maintains ethical practice and confidentiality.
Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures and safety codes: Code Blue, Code Gray, Code Silver, Code Amber, Code Red, & Code Orange.
Demonstrates adequate knowledge of security issues, i.e. personal protection, protection of personal and clinic property.
Exercises prudent use of organization resources, i.e. lighting, temperature, supplies, equipment, etc.
Identifies own educational needs and maintains appropriate skill level through educational opportunities.
Takes an active part in the safety, disaster and fire protection programs.