Clinic Manager, MD Cosmetics Port Moody & Abbotsford

Vos Collection•Abbotsford, BC

9d•Onsite

About The Position

MD Cosmetic Abbotsford is seeking a dynamic, motivated, and results-driven Clinic Manager to lead the daily operations of our medical aesthetics clinic. The Clinic Manager is responsible for creating an exceptional patient experience while driving operational excellence, business performance, and team engagement. This role provides leadership to both the clinical and administrative teams, ensuring the seamless delivery of patient care, achievement of clinic goals, and adherence to company standards and regulatory requirements. The Clinic Manager is accountable for fostering a positive, patient-centric culture through effective coaching, staff development, and collaborative teamwork.

Requirements

Three years in a management role within the med spa, or related health care industry required.
Three years of inventory and budget management.
Three years of people management/leadership experience, including setting and reaching quotas.
Sales-oriented (comfortable with goals and KPIs)
Excellent managerial and financial skills and the ability to take leadership over any business operations area.
Superlative communication skills, particularly the ability to communicate as a leader.
Motivational and inspirational attitude.
Quick learner, who can adapt in a fast-paced work environment.
Customer service oriented.
Desire for personal and professional growth and development.
Passion for leadership and development of staff.

Nice To Haves

Bachelor’s degree in business or related field preferred.

Responsibilities

Leads all operations within the four-walls of the clinic which includes, but is not limited to: maintaining a motivated, engaged & effective team, optimizing staff utilization, ensuring policies & procedures are followed, implementing clinic initiatives, and maintaining accurate inventory of goods, supplements, and supplies.
Owns the clinic P&L and is held accountable for Top-Line and Profitability/ EBITDA Performance: drives new patient acquisition, patient retention, and patient satisfaction to grow revenue while managing all controllable expenses (payroll, supplies, inventory shrink) to meet clinic-level profitability goals.
Leads and manages the patient care team and treatment providers to ensure business goals, profitability, and retention goals are met.
Coaches and develops new team members to clinic standards.
Ensures high level of patient care and satisfaction by continually improving service levels.
Creates a KPI-driven culture with emphasis on critical performance factors like retention, answer rate, lead generation, and staff utilization.
Executes effective strategy and tactics to create positive team dynamics through constant coaching, mentoring, hiring, and training.
Builds and sustains a high-performance culture through attracting, developing, and retaining a highly motivated team and holding the team accountable.
Creates a culture of collaboration and accountability, and places emphasis on career pathing/employee development.
Evaluates employee performance; places emphasis on career pathing/employee development and makes recommendations for promotions.
Works with Regional Director to establish short-term objectives and long-range goals and related plans.